Customer Service Representative

Customer Service Representative

Exciting opportunity for a Customer Service Representative for large manufacturing operation in Kissimmee, FL. You will oversee sales order activities within a territory and manage orders by entering, picking, and scheduling trucks, as well as, building customer relationships. This is a direct hire position with a company that believed in promoting from within.

$17-$18 per hour

Hours 8am to 5pm

Monday to Friday

Full company benefit package

Essential Duties and Responsibilities:  

• Order management to include:

1. Record, edit, and enter all new orders received via phone, email, fax, etc.
2. Correspond with customer to include order acknowledgment, changes, status, and expedites
3. Customer quotes including pricing and availability (delivery)
4. Enter return goods authorizations
5. Proactive follow up on order status and on-time-delivery
6. Reporting on order management as required or requested
7. Maintain the customer relationship and sales data including:

Maintain the Customer Relationship and Sales date including:

• -    Pricing changes
• -    Demographic changes (i.e., address)
• -    Product changes
• Maintain appropriate documentation and follow procedures as specified by supervisor / manager, and company policy.
• Respond promptly to customer inquiries.
• Resolve customer disputes and report any major customer dissatisfaction immediately.
• Perform other duties as assigned.

Basic Qualifications:

• 3 plus years of customer service experience.
• Highly organized, detailed oriented, and ability to multi-task in a busy environment.
• Proficient in Microsoft Office or related software. 
• Strong communication skills, including written, verbal, and interpersonal.