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Sr Cisco Voice Engineer

Top Prospect Group, Inc.
Tarrytown, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our exclusive client is a rapidly growing Healthcare firm in Westchester County NY that is in a search for a Cisco Voice Engineer to join their team on a Permanent basis. This is a Hybrid work environment; 4 days offsite/1 day onsite. Target 120-125k.

Position Overview:

As a Cisco Voice Engineer, you will design, implement, support, and manage complex voice networks and solutions. The role will have a particular focus on Cisco Unified Communication components such as CUCM, UCCX, Unity, Jabber, Expressways, Telepresence, CMS, and TMS.

 

Essential Duties and Responsibilities:

  1. Engineering Support
    1. Identify, Analyze, diagnose, and resolve problems affecting voice (VoIP and/or PRI) quality and network performance.
    2. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
    3. Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight.
    4. Responsible for the daily monitoring and reporting on network and system capacity utilization for customers Voice network.

 

  1. Projects
    1. Assist with the enhancement, execution, and design of a client focused solution based on specified prerequisites for Call Center, IM&P and Mobility.
    2. Acts as a technical resource in projects and initiatives and ensures successful project implementation.
    3. Act as an escalation point for additional U.C. staff

 

  1. Reporting
    1. Responsible for designing, building and maintaining reports and dashboards related to the operational performance of the Unified Communications Information Technology Department.
    2. Responsible for the management and communication of the Change Management Process. The objective is to ensure that all changes are well documented, communicated and coordinated.

 

  1. Vendor Management
    1. Develop and maintain relationships with key vendors and suppliers to ensure a productive and effective working relationship.
    2. Act as a point of escalation for vendor related issues or situations.

 

Qualifications and Education:

  1. A minimum of 7 years of experience engineering Cisco Unified Communications is required
  2. CCNP Collaboration or equivalent expertise
  3. Deep understanding of IP PBX configuration, call routing & translations, and SIP Trunking implementations with Cisco Communications Manager.
  4. Comprehensive end to end understanding of QoS (Quality Of Service)
  5. Extensive experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP Trunks and ISDN Signaling and understanding cause code errors
  6. Knowledge of and experience in Voice over IP (VoIP) protocols and related standards (e.g., SIP, RTP, T.38 Fax, G.711 and G.729 Codec standards)
  7. Must have the ability to capture, read, and understand packet captures (Wireshark) for troubleshooting purpose
  8. Hands on experience with Enterprise VoIP, SIP Trunking, softphone, IVR, Contact Center, call recording, dial plan, corporate directory integration, unified messaging, audio, video and web conferencing in large scale multi-site enterprise environments
Company Description
Top Prospect Group founders and management team offer more than 25 years of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

Top Prospect Group, Inc.

Top Prospect Group founders and management team offer more than 25 years of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

Address

Tarrytown, NY
USA

Industry

Arts and Entertainment

Website

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