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Top O' Michigan Insurance Agency Alpena, MI
  • Expired: 9 days ago. Applications are no longer accepted.

Switchboard and Reception Area

 Answers incoming calls, within three rings, positively and warmly

 Accurately directs caller to the appropriate people courteously and professionally

 Returns to calls placed on hold every 45 seconds

 Answers client inquiries or directs the inquiry to the person best able to answer

 Takes and delivers accurate phone messages

 Greets incoming clients and visitors in a friendly and positive way

 Maintains a professional, comfortable office atmosphere

 Offers coffee or other refreshments to clients or visitors who are waiting to visit agency staff

 Maintains and updates the Welcome Board each day and keeps announcements current.


 Handles all incoming mail daily

 Enters all direct bill notices the same day received

 Enters and documents all payments received from clients; issues receipts

 Assists as need with various projects including outgoing bulk-mail projects