Industrial Equipment Technical Support
About Toolots – Toolots was founded in 2016 by CEO Jason Fu with one goal in mind, to sell reliable equipment fast. The company has offices located in the following Chinese provinces: Hangzhou, Shanghai, Ningbo, Qingdao, and the following US states: California & Texas. Toolots contains talented teams of product managers in both countries who are responsible for finding quality equipment and providing a platform for those manufacturers to sell worldwide. The company is in a rapid growth phase and needs talented & dedicated members who strive for success.
Due to the nature of the start up atmosphere the individual to fill this position will have the opportunity to develop his or her own technical staff if that individual proves to be dedicated and shares the vision of Toolots. Being a cross platform company, the ideal candidate must have patience, must be driven, must be capable of working independently, and develop their team quickly.
1. Assist walk in customers – being able to help walk in customers with technical support is essential to this role.
2. Assist customer calls/emails – customer calling in regards to an issue with an assembly or disassembly or faulty machines. This will require in house machine inspection to develop proper solutions to the customers issue.
3. Inspect technical diagrams – must be able to understand part assembly diagrams with little to no explanation.
4. Excellent documentation – all work done must be neatly and properly recorded. This will include recording video footage during repair work to add to our technical video library.
5. Electrical work – must be comfortable working with 110V 220V 380V 440V & 480V. Also need to have sound knowledge in common machine electrical components.
6. Technical Sales Assistance – Comfortable exchanging engineering concepts with prospective customers and capable of sourcing an answer.
Machine Knowledge Base:
1. CNC Machines
2. Metal Lathes
3. Metal Mills
4. Metal Cutting Saws
5. Pipe & Bar Fabrication
6. Sheet Metal Machines
7. Plastic Injection Molding Machines
8. Plastic Extruders
9. Laser Engravers Co2
10. Heat Press Machines
11. Large Format Laminators
12. Chocolate Machinery
High school education, GED, or Vocational.
Bachelors of Science from ABET accredited Engineering program.
1+ years of industrial equipment technical support.