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Customer Service Representative

Toolots Cerritos, CA

  • Benefits Offered Vision, Medical, Life Insurance, Dental
  • Employment Type Full-Time

Customer Service Representative

About Toolots – Toolots was founded in 2016 by CEO Jason Fu with one goal in mind, to sell reliable equipment fast. The company has offices located in the following Chinese provinces: Hangzhou, Shanghai, Ningbo, Qingdao, and the following US states: California & Texas. Toolots contains talented teams of individuals in both countries who are responsible for finding quality equipment and providing a platform for those manufacturers to sell worldwide. The company is in a rapid growth phase and needs talented & dedicated members who strive for success.

Position Highlights:

Do you love helping people? Do you find the good in every situation? Toolots, Inc. is seeking a positive individual able to serve customers by providing product and service information.

Job Duties:

· Reply to customers in a timely fashion

· Strong attention to detail

· Attracts potential customers by answering product and service questions

· Ability to suggest similar products if the product in question is out of stock

· Able to analyze customer feedback and recommend potential products to management

· Ensures resolutions to any customer complaints

· Demonstrates and explains products in an efficient matter Who you are:

· Strong written and oral communication

· Ability to work in a fast paced environment

· Professional, courteous, and reliable

· Honest, attentive, and responsive Bonus Skills:

· Knowledge of machines and tools (lathe machines, milling machines, band saws, cold saws, abrasive saws)

· Bilingual in Spanish or Mandarin preferred but not required Business Hours:

· 8:00am – 5:00pm Monday to Friday and some Saturda

Toolots

Why Work Here?

Great benefits, lots of room for growth

Toolots, Inc is a cross-border open e-commerce company that creates scale-able verticals and scale-able business solutions, and shares them among many platform customers. We have an initial focus on industrial equipment, but ultimately want to transform global business operations by virtualization and sharing not only intermediary functions but also internal business processes and employment. In order to support this ambition, we started with manufacturers first, and built a Shared Manufacturer-to-User (M2U) platform. At the same time, we are inventing and pioneering a new technology called Virtual Firm (VF) Technology to scale our deeply vertical platform which is otherwise hard to scale. Toolots wants to transform global business operations with ultimate efficiencies.

Address

16300 Shoemaker Avenue, Cerritos, CA 90703
Cerritos, CA
USA
Posted: 24 days ago