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Dispatcher / Customer Service Associate

Tony’s Home Services
Downingtown, PA
  • Posted: over a month ago
  • Full-Time
Job Description

Tony's Chimney Care is currently hiring for a full-time Dispatcher / Customer Service Associate to interact with customers, answer questions, process payments, and help to coordinate the technicians' schedules in the Downingtown, PA area. This office and dispatch position earns a competitive wage of $20 - $22 per hour, depending on experience.

In addition to competitive pay and our supportive culture, we offer our office team the following benefits:

  • Paid time off (PTO)
  • Sick days
  • Covered health care
  • Paid bereavement leave
  • Paid parental leave
  • Frequent dinners and lunches to show our appreciation
  • Annual holiday party for employees and partners
  • Pre-Christmas gifts to our employees

Additionally, we offer our office and dispatch team the possibility to work from home, depending on proficiency.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


DAY-TO-DAY

This office and dispatch position typically works Monday - Friday from 8 am - 5 pm.

As a Dispatcher / Customer Service Associate, you are essential to the efficient scheduling and completion of our work calls. Driven to provide the best customer service you can, you take incoming calls from customers, answer questions, generate sales leads, and provide job estimates. Going the extra mile, you build sustainable relationships and trust with our customers through open communication. If customer complaints arise, you handle them with care and discretion, filtering them to the proper management personnel when required. With great attention to detail, you maintain accurate and up-to-date records of our customers' information in our computer system.

You strategically schedule jobs in a way that optimizes our productivity without overworking our technicians. When you dispatch service calls, you clearly communicate all necessary job and location info to the techs, so they are well-prepared for the work. You take pride in effectively coordinating our technicians and helping us provide even better customer service!


ABOUT TONY'S CHIMNEY CARE

Tony's Chimney Care is an award-winning chimney service provider best known for offering reliable and honest service to the greater Chester County area for over 26 years. We provide the most comprehensive list of services in the area from cleaning and repairs to offering fireplaces and wood and gas stoves. Our commitment to providing these services and our amazing turnaround times have made us a respected, growing force in the community that has no plans of slowing down. In fact, we are retooling our service offerings so we can add Plumbing and HVAC Services as quickly as we can!

In order for our company to be successful, we need a team of hard-working and talented people behind us. We care for our employees, and if you join us, we will pay you what you think you are worth and add the benefits you think you deserve! Our goal is to always be growing so over time we can offer our employees even better wages and benefits. Join us and help make a difference in your community!


OUR IDEAL DISPATCHER / CUSTOMER SERVICE ASSOCIATE

  • Organized - manages time well and effectively prioritizes multiple tasks
  • Excellent communicator - communicates clearly both verbally and in writing
  • Problem solver - provides quality customer service and has solid conflict resolution skills
  • Adaptable - able to quickly adjust to changes and thrives in a fast-paced environment
  • Hard worker - has a record of exceeding expectations

If this sounds like you, keep reading about this dispatch position!


REQUIREMENTS FOR A DISPATCHER / CUSTOMER SERVICE ASSOCIATE

  • High school diploma OR equivalent
  • Customer service experience
  • Proper phone etiquette

Experience with Service Titan is a plus. If you meet the above requirements, we need you. Apply today to join chimney office our team as a Dispatcher / Customer Service Associate!

Location: 19335

Tony’s Home Services

Address

Downingtown, PA
19335 USA

Industry

Transportation and Storage

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