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Customer Service Representative / Dispatcher

Tony’s Home Services
Downingtown, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Tony's Chimney Care in Downingtown, PA is looking to hire a full-time Customer Service Representative / Dispatcher to interact with customers, answer questions, process payments, and help to coordinate the technicians' schedules. Are you a customer service rockstar? Do you want to work for a highly respected and stable chimney company? Have you been searching for a company that will value your contributions? If so, please read on!

This dispatch position earns a competitive wage of $20 - $22 per hour, depending on experience. We provide our team with great benefits, including paid time off (PTO), sick days, covered health care, paid bereavement leave, paid parental leave, a company vehicle, and frequent dinners and lunches to show our appreciation. We also hold an annual holiday party for employees and partners, and we enjoy giving pre-Christmas gifts to our employees. Additionally, we offer our office and dispatch team the possibility to work from home, depending on proficiency. If this sounds like the right office opportunity for you, apply today!

 

ABOUT TONY'S CHIMNEY CARE

Tony's Chimney Care is an award-winning chimney service provider best known for offering reliable and honest service to the greater Chester County area for over 26 years. We provide the most comprehensive list of services in the area from cleaning and repairs to offering fireplaces and wood and gas stoves. Our commitment to providing these services and our amazing turnaround times have made us a respected, growing force in the community that has no plans of slowing down. In fact, we are retooling our service offerings so we can add Plumbing and HVAC Services as quickly as we can!

In order for our company to be successful, we need a team of hard-working and talented people behind us. We care for our employees, and if you join us, we will pay you what you think you are worth and add the benefits you think you deserve! Our goal is to always be growing so over time we can offer our employees even better wages and benefits. Join us and help make a difference in your community!

 

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

In this office position, you are essential to the efficient scheduling and completion of our work calls. Driven to provide the best customer service you can, you take incoming calls from customers, answer questions, generate sales leads, and provide job estimates. Going the extra mile, you build sustainable relationships and trust with our customers through open communication. If customer complaints arise, you handle them with care and discretion, filtering them to the proper management personnel when required. With great attention to detail, you maintain accurate and up-to-date records of our customers' information in our computer system.

You strategically schedule jobs in a way that optimizes our productivity without overworking our technicians. When you dispatch service calls, you clearly communicate all necessary job and location info to the techs, so they are well-prepared for the work. You take pride in effectively coordinating our technicians and helping us provide even better customer service!

 

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

  • High school diploma OR equivalent
  • Customer service experience
  • Proper phone etiquette

Experience with Service Titan is a plus. Can you manage your time well and effectively prioritize multiple tasks? Do you have excellent communication and presentation skills, both written and verbal? Are you passionate about customer service? Do you have a record of exceeding expectations? Are you adaptable and able to work well under pressure? If yes, you might just be perfect for this office position!

 

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

This dispatch position typically works Monday - Friday from 8 am - 5 pm.

 

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 19335

Tony’s Home Services

Address

Downingtown, PA
19335 USA

Industry

Business

View all jobs at Tony’s Home Services