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Help Desk Technician

Tomlin Technology
Westminster, MD
  • Posted: over a month ago
  • Full-Time
Job Description

Tomlin Technology, Inc. has been serving the communities IT needs for over a decade and are currently seeking to add some more Help Desk Techs to our Team!

 

We have a great company culture and there is always room for advancement.

 

Responsibilities

  • Work on Help Desk tickets by diagnosing and resolving issues
  • Serve as a point of contact for customers seeking technical help by phone, email, and our ticketing system
  • Assist with projects
  • Conduct your work on-site, remotely, and in our shop
  • Perform routine maintenance on devices
  • Direct unresolved issues quickly to our next level of support
  • Utilize CRM software to document information, track your time, manage customers, etc.
  • Identify and suggest improvements on our procedures
  • Other duties as assigned

Requirements

  • Proven experience as a Help Desk Technician or other technical support role (1 year of experience preferred)
  • Deep knowledge of all or at least most of the following: Windows, Networking, Hardware, Software, Active Directory, Group Policy, Virtual Machines, Remote Desktop, Mobile Devices, Printers, NAS Devices, Office 365 Administration including Exchange Online, Azure, Azure AD, Microsoft Teams, SharePoint, and Multi-Factor Authentication.
  • Ability to quickly diagnose and resolve common technical issues
  • Excellent people and communication skills with a commitment to understanding user requirements as well as business objectives
  • Commitment to supporting new technology
  • Valid Driver's License and a form of transportation
  • Experience with technical documentation is a plus!
  • Experience with programming and/or scripting is a plus!
  • Degrees/Certifications are a plus!

Other Important Notes

  • This is a Full-Time position.

Compensation

  • Paid Holidays
  • Simple IRA
  • PTO

Thank you very much to everyone that applies!

Tomlin Technology

Address

Westminster, MD
21157 USA

Industry

Technology

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