We are seeking a Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing insurance product and service information and resolving related issues.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve coverage, billing issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Bilingual in Spanish.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills