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Customer Service Representative

Titan Auto Glass Plano, TX

  • Posted: over a month ago
  • $31,200 to $37,440 Yearly
  • Full-Time
Job Description

Earn up to $37,440 per year. Apply through this website: Go4Titan.com

Customer Service Representative Job Description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • At least 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Earn up to $37,440 per year. Apply through this website: Go4Titan.com

Company Description
Here at Titan Auto Glass we offer complete automotive window repair or replacement plus ADAS re-calibration.

DRIVEN BY EXCELLENCE AND INTEGRITY

You will find that our team works with integrity to meet the needs of our customers. We are excellence driven and always do our best to provide top rated service and quality of workmanship. Every detail is carefully considered in every order we accept. To sum all this up, we work with integrity and provide excellence in all aspects of the repair process.

Titan Auto Glass

Why Work Here?
Fast growing, excellence oriented business with opportunity for growth!

Here at Titan Auto Glass we offer complete automotive window repair or replacement plus ADAS re-calibration. DRIVEN BY EXCELLENCE AND INTEGRITY You will find that our team works with integrity to meet the needs of our customers. We are excellence driven and always do our best to provide top rated service and quality of workmanship. Every detail is carefully considered in every order we accept. To sum all this up, we work with integrity and provide excellence in all aspects of the repair process.

Address

Plano, TX
USA

Industry

Business

Website

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