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Electronic Banking Specialist

Timothy Jon Associates
Saint Paul, MN
  • Posted: June 30, 2022
  • Full-Time
SUMMARY:

The Electronic Banking Specialist is responsible for the administration of all electronic banking services including online banking, mobile banking, remote deposit, wire transfers, bill payments, debit card programs, and ACH origination. This position provides superior customer service to internal and external clients while conducting operational tasks including but not limited to audits, reporting, balancing, and other technical or operational support.

ESSENTIAL DUTIES & RESPONSIBILITES:

Electronic Banking and Cash Management
  • Partners with the Cash Management Officer, Retail Bankers, and Commercial Bankers in the onboarding and servicing of deposit clients.
  • Performs necessary due diligence of new clients to ensure transactional risks are within bank parameters.
  • Establishes, modifies, and terminates client access to electronic banking services.
  • Schedules and performs training with clients either over the phone, in-person or remote sessions.
  • Orders scanners, initiates tokens, and performs testing in regard to user access and processes.
  • Coordinates system issues with appropriate departments and opens cases with the core provider, Fiserv, for further troubleshooting, as necessary.
  • Conducts monthly audit reviews, 90-day and annual audits of cash management client files and services.
  • Scans online enrollment forms into the Core System.
  • Reviews and approves daily remote and mobile deposits throughout the day.
  • Verifies end-of-day teller transaction totals to ensure accuracy and proper balancing.
  • Performs end-of-day debit card maintenance, processing, and shipping in Client Central.
  • Provides efficiency recommendations and solutions regarding core system usage, deposit and loan products, and other ancillary services offered by the Bank.
  • Maintains knowledge of past and current bank products and services while staying updated on emerging technologies, services, and operational trends.
  • Establishes and maintains procedures for all electronic banking and cash management services.
  • Partners with Deposit Operations Officer to provide adequate information, education, and training to other departments within the Bank to ensure a collaborative and informative environment.
    Deposit Operations
  • Verifies and processes ACH files, send out NOC, and monitors unauthorized ACH transactions.
  • Oversee debit card fraud cases through the follow-up with clients on notifications, reporting fraud to MasterCard, submitting fraud cases through Client Central, and monitoring transactions.
  • Balances the Operations Suspense GL to ensure accuracy.
  • Reviews daily report for check duplication and fraud.
  • Oversees manual returns, fed adjustments, reclamations, manual PIMS, and other occurrences.
  • Processes or verifies incoming and outgoing wire transfers while ensuring the use of proper procedures and the collection of applicable documentation.
  • Verifies ACH authorization forms and loan payment entries for accuracy.
  • Partners with Loan Operations on ACH return or stop payments.
  • Performs quarterly audits and manual PIM for final loan payments.
  • Oversees the check reconciliation program for internal accounts.

Client Service
  • Answers incoming calls or emails to provide excellent client service regarding technical and operational questions or problems.
  • Researches and investigates complex inquiries, fraud, teller errors, and other issues as necessary.
  • Serves as back-up to the Deposit Operations Officer and Deposit Operations Specialist.

    OTHER RESPONSIBILITIES:
  • Assists departments throughout the bank with special projects and functions.
  • Performs all job functions and interactions with fellow bank employees, customers, vendors, and prospective customers within the guidelines of the Bank.
  • Performs other duties as assigned.


REGULATORY COMPLIANCE RESPONSIBILITIES:
  • Continually enhances knowledge of regulatory and compliance issues through completion of all required online training, and attendance at in-house and external training presentations.
  • Performs all job functions in accordance with Federal and State regulations and within banking policies.
    EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent
  • Two (2) or more years of Deposit Operations or Cash Management experience.
  • Three (3) or more years of Banking experience.

KNOWLEDGE/SKILLS REQUIRED:
  • Knowledge of electronic banking products and services as well as ACH and item processing procedures and practices.
  • Self-starter with a passion for compliance and appreciation for the rules.
  • Excellent verbal and written communication skills including speaking, listening, and presenting, using a phone and computer.
  • Ability to listen and speak clearly and effectively to others and negotiate acceptable resolutions.
  • Strong time management, attention to detail, and organizational skills with the ability to multi-task.
  • Ability to establish and foster strong professional relationships with both employees and clients.
  • Experience using various computer programs and systems including but not limited to Microsoft Office Suite and Fiserv Premier applications.

Timothy Jon Associates

Address

Saint Paul, MN
55130 USA

Industry

Finance and Insurance

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