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Customer Service Specialist - Parts

Timesavers LLC
Maple Grove, MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary: Provide telephone support for machine end users and machine distributors by assisting with replacement, spare and warranty part and subassembly identification and ordering.


  •  Quickly and courteously assess the parts and support needs of customers owning a wide variety of capital sanding equipment, by listening to operators and maintenance people describe machine conditions.
  • Works with Engineering, Purchasing and all other departments to generate detailed quotations for field repairs and upgrades
  • Process orders and requests which come into the Group Mailbox in a timely manner.
  • Assist customers by identifying parts and subassembly numbers, manufacturers and sources for manufacturing, procurement, and shipment from stock or direct shipment from the supplier.
  • Advise end users of available upgrades for existing equipment to maximize the performance, reliability, and maintainability of their wide-belt sanders.
  • Establish and quote pricing and availability of parts and subassemblies from MAPICS XA database.
  • Accurately enter orders for spare, warranty and replacement parts and subassemblies.
  • Provide assistance in requests for quotations for replacement parts and upgrades by coordinating requirements to technical help desk, engineering and procurement operations.
  • Provide assistance to necessary support functions to ensure timely and accurate order shipment.
  •  Identify shipping options and provide the customer with the most cost-effective method of delivery.
  • Travel Requirements: Less than 10%



  • Blueprint Reading
  • Excellent written and communication skills
  • Detailed oriented
  • Multi-tasker
  • Preferred Education: Two-year college business degree
  • Experience: 2 – 3 years’ experience - Previous work with-in this industry



  • Medical
  •  Dental
  • Vision
  • 401k + profit sharing
  • Tuition Assistance
  • Parental Leave
  • Paid Time Off
  • + More!
Company Description
For over seventy five years, Timesavers has been providing wide belt abrasive finishing machines for sanding wood, metal, plastics, and a wide range of other materials. As a pioneer in sanding technology for woodworking and metal fabrication industries, Timesavers leads the way. With unmatched service and support, you can be sure that Timesavers will provide “The finest finish in the world.”

Timesavers LLC


Maple Grove, MN