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Customer Service Associate

Timberline Marion, IL
  • Posted: over a month ago
  • Part-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about our products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • High school diploma
  • Knowledge of the office suite
  • 1-2 years experience preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Typing and 10-Key skills are a must
  • Excellent written and verbal communication skills

Timberline

Timberline is the industry leading global supplier of live food for exotic animals. Timberline is the industry’s leading supplier of live pet food, including our proprietary Vita-Bugs® and CalciWorms® products. Using our state-of-the-art growing processes, we provide a complete and high quality product line of feeder insects and dry goods to our retail, breeder, zoo and hobbyist customers. All of our shipments are guaranteed to arrive fresh and in excellent condition.

Address

201 E Timberline Rd. Marion, Il 62959
Marion, IL
USA

Website

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