An IT Operations Manager oversees and directs the day-to-day activities of an organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. Lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance. Must be familiar with government proposal development and management. Operations include oversight of professionals in other areas of expertise. Operations also includes oversight such as supervising projects in interim status, quarterly, semi-annual and annual site visits to perform Quality inspections, as well as phased operations. Must be capable of writing reports to submit to governmental agencies. The IT Operations Manager must provide professional development of subordinates, be able to receive and maintain a DoD Secret clearance or higher and be comfortable briefing high-ranking government officials.
Major Duties and Responsibilities:
- Oversees Project Managers daily activities to include scheduling, analyzing day to day operations and coordinating to maximize scheduling and real-time utilization of human capital and resources; analyzes and recommends part-time, flexible and full-time employee mix for the various sites.
- Provides security expertise in NIST 800-171 and federal government requirements to support IT Security and Privacy compliance.
- Monitor the organization’s servers, networks, and computer systems for irregularities and performance issues. Assesses system data and error logs, along with user reports, to determine areas for improvement or repair. In this aspect of the role, The Operations manager may also determine when systems or servers are due for upgrades.
- Directing the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives. The operations manager assesses current department needs and help desk inquiries and assigns personnel to resolve each issue.
- Interfaces with site management, subcontractors and government representatives to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing or material increases or decreases.
- Maintains project effectiveness and efficiency by defining, delivering, and supporting Budget Management: Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan.
- Enacts contingency plans as needed; escalates and directs activities during systems or operations (projects) problems, etc.; identifies potential risks and opportunities, troubleshoots, escalates issues to local and nationwide management, and participates in post-mortem analysis of problems providing input for future process improvements.
- The IT operations manager provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
- Performs other duties and responsibilities as required or requested.
Bachelor's degree in Engineering, Computer Information Systems, Statistics, Operations Management, Business Management or equivalent experience. 5 years previous management experience including forecasting, scheduling and people management. Ability to work independently and coordinate work of others. Must have experience with Microsoft Office 365, Deltek, and SharePoint or a similar Enterprise Solution for Business system used to operate and pay projects. Candidates must be flexible to work weekends and/or night shifts as required.
Knowledge, Skills and Abilities:
Technical skills – IT operations managers should have extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments
Team leadership – Direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities
Process enhancement – Develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
Communication skills – Must have a strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization
Problem-solving skills – Requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
Budget management – Oversee department budgets and capital expenditures, so they need strong financial management and budgeting skills
The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians.