Skip to Main Content

Call Center Customer Service

Tier 1 Consulting, Inc.
Richmond, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our Client, a leading innovator in the home security industry, has an immediate opening for Call Center Customer Service Agents. This position is 100% ONSITE.

Our Client is looking for self-driven, dependable, difference makers to launch their brand new security monitoring site in Richmond, VA. The Call Center Customer Service Agent will serve a critical role in helping them achieve their mission of keeping homes secure. In this role, the Call Center Customer Service Agent will be responsible for placing outbound calls to their customers and assisting with the handling of critical fire, burglary, medical, and panic alarm monitoring services to protect the Client's customers' homes and businesses across the U.S.

If you are looking for a career that will allow you to grow and develop while making a difference each day, our Client is looking for you!

About our Client

Our Client is a leading innovator in the home security industry with one mission: to make every home secure. They believe in democratizing home safety.

Through the mission of making every home secure, they have been able to protect over 3+ million homes and businesses. They attribute the success and the growth of the business to the people that have made it all possible, their customers and their team. They challenge themselves each day to never be satisfied by always aiming high in the ways we provide leading technology and how we develop our well-trained team members. This allows them to provide the best overall customer experience and emergency response.

What You’ll Do

  • Provide top-tier monitoring support to all customers with a goal of every home secure
  • Receive and respond to multiple emergencies and non-emergency alarm calls from customers and authority agencies
  • Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other points of contact
  • Enter clear and concise data in the computer system database to maintain logs and records of calls, activities and other account information
  • Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures.
  • Stay abreast of company policy changes and updates with training material within the dispatcher role
  • Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

What You’ll Need

  • High School Diploma or equivalent
  • Ability to pass multiple state licensing background checks and monitoring-related exams
  • 6 months to 12 months of prior monitoring experience is preferred
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • The ability to maintain self-composure while providing a level of comfort and assurance during high intense emergency situations
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Strong work ethic and the drive to contribute to company goals
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Ability to multitask with different, and sometimes conflicting, events happening at the same time
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Proven record of outstanding attendance and timeliness in a structured environment

Requirements for the Position

  • Ability to be 100% onsite
  • Proof of Vaccination and Booster
  • Ability to pass multiple state licensing background checks and monitoring-related exams
Company Description
Immediate telephone interviews for qualified candidates within the next 24-48 hours.

Tier 1 Consulting, Inc.


Richmond, VA