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On Site Administrative Specialist

Tidewater Property Management, Inc.
Lewes, DE
  • Expired: July 21, 2022. Applications are no longer accepted.
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Excellent Career Opportunity in a Fast-Paced Environment for an Administrative Specialist

Yearly Performance Reviews and Potential Merit Increases for Superior Work

Outstanding Benefit Program

Is this too good to be true? The Tidewater Companies promote personal growth and paid industry education for all community association management employees. Educational offerings include the M-100 The Essentials of Community Association Management course, which is the first step toward earning the CMCA credential, awarded by CAMICB. Tidewater has promoted many Administrative Specialists to Community Managers, Team Leaders and other advanced positions. Our company would like to continue to grow and is actively recruiting individuals with a drive for success, hard work and determination! This is an opportunity to work

About the Company

In 1989, the average new house cost $120,000, gas was worth pocket change at 97 cents a gallon, over-sized shoulder pads were very much in style, and Stanley Greenberg founded Tidewater. Trends have changed, and so has Tidewater's image and logo, but the high standards and values on which Tidewater was founded have not faltered throughout the years. And while we've grown into one of the largest family-owned realty companies in the area, our devotion to personal growth and service has only grown stronger. You can be part of this fast-growing leader in the industry!

Primary Responsibilities

The On-Site Administrative Specialist position performs a variety of administrative work, as well as supporting other staff members. Office work includes drafting communications, building client relationships, maintaining client records and providing outstanding customer service.

Essential Functions

  • Supports and assists community association managers on a day-to-day basis in handling any variety of issues that may arise on a given day
  • Effectively and efficiently addresses concerns from homeowners
  • Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system
  • Maintains knowledge of key clients and contacts
  • Sets up and maintains files, materials, information, schedules and related data
  • Assists with obtaining bids for additional work from outside contractors when a third-party vendor is required
  • Resolves complaints of homeowners
  • Interacts daily with homeowners and other residents
  • Assists the board, owners and community association manager in complying with association and government rules and regulations
  • Assists in the operation of community pools, golf courses, community centers, etc. if applicable
  • Abides by the Management Agreement for each community
  • Maintains files, reports and related communications (hard copy and/or electronic)
  • Researches and provides informational materials, such as electronic data (Internet) for projects and special assignments
  • Maintains calendars, contact databases and appointments
  • Sets up and arranges meetings, facilities and accommodations as required
  • Writes and prepares letters, memos, e-mails and reports in draft and final form
  • Proofreads and edits materials to ensure high-quality communications
  • All other duties as assigned

Education/Experience Requirements

2-3 years of experience in the Community Association Industry is preferred but not required

2+ years of related skill set experience is required. Related experience includes working in retail management, administrative assistant positions in other industries, office management, Human Resources or medical billing etc.

High School or equivalent diploma, some college preferred.

Skill and Ability Requirements

  • Strong written and verbal communication skills are essential
  • Ability to work as part of a team while also being a self-starter
  • Must be able to take a pro-active approach and be intuitive
  • Ability to work in a fast-paced, environment
  • Ability to deal with diverse situations
  • Ability to take direction and constructive feedback
  • Excellent data entry skills
  • Shows initiative and needs minimal supervision
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook, Publisher, PowerPoint)
  • Must be able to be resourceful and do research on various websites or find new methods of locating information
  • Exceptional time management, prioritization and organizational skills
  • Must be able to multi-task efficiently and effectively
  • 2-3 years of experience in the Community Association Industry is preferred but not required
  • Positive attitude
  • Customer service-oriented
  • Must be able to professionally handle callers and situations
  • Ability to adapt to management styles from multiple managers
  • Ability to learn new software

Physical Effort Required

  • Required to work at a personal computer as well as be on the phone for extended periods of time
  • Must be able to stand, sit, walk and occasionally climb for extended periods of time
  • Ability to lift or move 10-20 lbs.
  • Ability to detect auditory and/or visual emergency alarms

Excellent benefits available as well. Please provide your salary requests/requirements in your response to this posting. Please include a cover letter, resume, and list of references with your response

Compensation: $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1989, Tidewater has offered exceptional customer service and personal care to Mid-Atlantic property owners, and we continue to work hard to ensure that our clients' expectations are exceeded. We have multiple locations serving the Baltimore, DC Metro, Chesapeake Bay, Pennsylvania, and Virginia areas. Our dedication to helping families buy, sell, rent, and maintain their properties has allowed us to grow into one of the largest family owned, full-service real estate management companies in the area.

Tidewater's growth is providing many opportunities for the employees that helped make us successful as well as for new members of our team. Promotions and new positions abound in the friendly, support, diverse and inclusion environment. We encourage our employees to better themselves with continuing education and to have an open line of communication! Each employee is a resource and when we work together, we can achieve greatness. If you are interested in growing professionally while contributing to the success of a company that respects and cares about you apply today.

Tidewater Property Management, Inc.

Address

Lewes, DE
19958 USA

Industry

Business

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