Field Service Technician Level 3

Full Job Description:

Throne Labs is looking for a Field Service Technician Level 3 to join our City Operations Team.  We have fulltime and parttime roles available.

The City Operations Team is responsible for deploying and maintaining smart Throne bathrooms around the metro DC area. Thrones are designed and built with proprietary technology that includes mechanical components, plumbing, sensors, electrical components, on-board processing, cellular connectivity, and solar/battery power system. 

In this role you will be part of the existing technical team and will report to the Technical Operations Manager. A Level 3 can troubleshoot and fix unknown issues without support or supervision and provide training and guidance to lower level techs.

Responsibilities and Duties

• Troubleshoot, maintain, test, calibrate, adjust, and repair Thrones including electrical, mechanical, and plumbing challenges 

• Document issues with high detail technical reports

• Follow, interpret and contribute to creation of technical manuals and standard operating procedures 

• Work with the Throne engineering team to identify issues and contribute to product improvements

• When not deployed into the field, support the production and operations teams with building components, sub-components, and wiring harnesses

• Drive to and from Throne sites around the DC metro area, as required to perform service and preventive maintenance 

• Provide emergency off-hours support to lower level technicians

Hard Skills Required:

• Analyze computer-based dashboard data

• Troubleshoot both electrical and mechanical issues with little supervision
  

• Solder, crimp/terminate wires for signal and power connections

• Ability to perform circuit board-level repair

• Read and contribute to circuit schematics, flow charts, diagrams 

• Replace pumps, electric motors, plumbing fixtures, solar panels

• General carpentry (including use of Circular Saw, Table Saw, Router, jig design, cabinetry work) demonstrated thru cutting of flooring components, and outside skins.

• Operate forklift safely

What We Are Looking For

• A self directed team member who finds pleasure in working to solve challenges 

• Personal integrity and discipline

• Experience as a field service technician with demonstrated ability to complete work regardless of weather conditions

• Ability to ask for help when needed

• Demonstrated experience assembling or repairing low pressure water plumbing systems, electronic sensors, low voltage electrical systems, crimping, BLDC motors, servos and mechanical components/mechanisms is highly desirable

• Ability to work with a diverse team consisting of a variety of backgrounds 

• Certification from an accredited Electronics Tech program, an Associates Degree in Electronics, Biomedical or Electronic Engineering or equivalent is preferred but not required

• OSHA 10 certification preferred, but not required

• Ability to lift 50 lbs.

Requirements:

• Driver’s License and good driving record

• US Work Authorization

• Must have means of transportation to reach job sites within the DC Beltway

• Ability to work nights and weekends as needed

Throne is committed to pursuing and hiring a diverse workforce. We believe that every person has a right to equal employment opportunities without discrimination and that diversity contributes to the overall health of the organization. Women and candidates from underrepresented groups are encouraged to apply.