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Business Process Engineer & Analyst - Remote

New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Business Process Engineer & Analyst - Remote 

About Thriveworks

Thriveworks is a leading mental health provider with over 310 centers, 2,000 clinicians and a robust virtual counseling business serving hundreds of thousands of clients.  Our mission is to help people live happy and successful lives by making high-quality counseling and psychiatry services accessible and affordable. We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity.  Thriveworks' licensed clinicians are in-network with major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more. 

About the Role & the Team

The Business Operations & Analytics team helps the company monitor performance, understand key business drivers and make data driven decisions to optimize operations and accelerate growth.   This team fully embeds alongside the business, working directly with the exec team, sales leadership, clinical operations, finance, product, and other departments across the company on a mixture of strategic and operational initiatives.  The Business Process Engineer & Analyst will lead documentation, planning, implementation, and evaluation of operational process designs and enhancements throughout all aspects of the Company.  

Key Responsibilities

  • Lead & support process planning and improvement initiatives across multiple business divisions in support of strategic and operational efficiency efforts 
  • Process Improvement & Project Implementation support includes root cause and gap analysis, design/scoping, business modeling, cross functional alignment, documentation, implementation project management and performance monitoring to ensure that people/process/technical solutions align with strategic initiatives
  • Facilitate and support business case development process to identify and quantify the impact of changes on various functions and processes throughout the company to achieve business objectives
  • Establish and maintain best in class documentation and repository for all core process designs throughout the company 
  • Develop and promote Continuous Process Improvement and business process engineering best practices throughout the Company, including LEAN and Six Sigma methodologies and advocating for the use of process improvement philosophies and tools 
  • Create and maintain strong working relationships across the Company to foster awareness of operational efficiency efforts and the impact of process design and improvement projects 
  • Assist with and assess processes against compliance and quality standards

Minimum Qualifications:

  • 3-5 years of experience in process design, planning & improvement; including process documentation, project planning & management, cross functional alignment and metrics tracking  
  • Knowledge and understanding of Business Process Engineering standards/protocols and Lean Six Sigma Tools and Methodologies
  • Strong analytical skills with extensive experience in process mapping & visualization
  • Mastery of G-Suite, Microsoft office, etc. (especially PowerPoint/Slides and Excel/Sheets)
  • Strong interpersonal and communication skills, with the ability to communicate effectively across functions and levels of management
  • Strong attention to detail and organization skills
  • Action oriented and entrepreneurial mindset 
  • Bachelor's Degree in business, Industrial /Management Engineering or IT related field or equivalent

Preferred Qualifications:

  • Healthcare experience (Tech, Services, Insurance, Consulting)
  • Operating or analytics experience at a high growth company
  • Proficient in BI reporting tools (Tableau, Looker, or PowerBI)

What We Give:

  • Casual, progressive and diverse organization
  • A W2 employment model with access to a 401k program with a 3% employer match
  • Career advancement opportunities
  • Brand pride, you are truly helping people
  • Remote forever (if you choose)
  • Team environment
  • Paid Time Off
  • Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance
  • Professional development & advancement opportunities
  • Bonus opportunity 



New York, NY



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