Part Time Customer Service Rep
+ Part Time
+ San Francisco, CA
+ Posted 1 day ago
Thrivas Staffing Agency
Busy call center is currently hiring several experienced Customer Service Representatives. The company provides very flexible schedule to work around school schedules, other employment, etc. They are currently offering day shifts, evening shift and weekend shifts.
The call center provides customer service for a large nationwide retailer. The call center is open from 7:00 a.m. until 10:00 p.m. Monday through Friday and weekends from 8:00 a.m. until 7:00 p.m. Bilingual applicants are strongly encouraged to apply however Spanish is not a requirement to be considered. Individuals should have some experience working in a call center, retail customer service role or similar.
The CSR is responsible for answering inbound calls from customers. Calls typically involve tracking a shipment, canceling an order or individuals needing assistant with making an online purchase order. You will assist customers, take payment over phone and trouble shoot any errors or issues for customer. You must be friendly, understanding and focused on providing assistance to resolve any complaints. You will perform data entry updating accounts and logging calls into system.