Order Support Representative
Three Point Solutions Waltham, MA
- Expired: June 09, 2021. Applications are no longer accepted.
Job DescriptionJOB TITLE: ORDER SUPPORT REPRESENTATIVE - 3041QUALIFICATIONS: High School Diploma or equivalent required; Associates degree preferred One (1) year plus experience preferred in data entry Demonstrates strong organizational skills Strong propensity to multi-task Extremely detail oriented Motivated, results oriented and persistent Proactive/takes initiative Maintains a positive attitude and works well within a team environment Handles stressful situations in a fast paced environment Effectively prioritizes workload/time management Communication Skills. Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels. Must be able to perform data entry with speed and accuracy.
Ability to work flexible hours. Judgment Required: This position requires the ability to handle numerous responsibilities at one time. This position demands a professional and knowledgeable demeanor.
The CSSR. must solve... problems in a calm, logical fashion and treat each customer with respect.
CSSR has the authority to enforce company policies regarding pricing, shipments, return goods, etc., to decide whether or not a product is eligible for return, to issue credits to a customer's account for return goods, price adjustments and to determine the most economical or most expedient method for shipment in order to meet requested dates. Independent Action: The CCSR is often presented with challenges, which require effective decision making ability. These changing situations frequently demand an immediate response, which must support all company policies.
Because the position works primarily independently, the Representatives are empowered with authority to make timely decisions within established guidelines. Each Representative is responsible for promoting a positive attitude to the internal and external customers. A perceived negative response to a customer's request could be detrimental to the company'sfuture sales.RESPONSIBILITIES: Organization and Record Keeping Represent us in a professional and helpful manner by supporting telephone conversations when applicable with effective communication skills.
Effectively communicate and establish working relationships with various departments including Financial Service, Health Care Services, International Business Group, Credit and Collections as well as all Sales Organizations. Continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. Operate within the policy and procedure guidelines.
Maintain and place priority on ongoing "Continuous Improvement Plan". Timely entry into ERP/CRM systems which may require verification of payment terms, pricing, address accuracy, item numbers, PO#, ship date requests, freight terms, contracts and commission codes. Process Orders, RMAs, credits for customer accounts, obtaining and retaining all back up documentation and approvals.
Effectively manage the inflow of faxes, EDI, Email orders, credits, debits, lease orders to maintain optimal service of customers(internal and external) needs and request. Timely answer of all inquiries and effectively assist customers and sales force with their individual ordering or informational requirements. Offer continued support and timely follow up.
Respond to email inquiries and issues in a timely manner. Review and distribute incoming request to the appropriate groups for action. Daily review of open issues.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution. Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel. Perform other related duties and/or work as assigned.Company DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time.
Three Point Solutions
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