Customer Service Representative

Job Title: Customer Service Representative 1045

Duration: 4/3/2023 7/3/2023
Location: Waltham, MA
Pay Range: $17.00 - $22.00 USD/Hour

Qualifications:

• High school diploma or GED equivalent required. Bachelor's Degree in a business or other discipline preferred, OR equivalent customer service experience required.
• 0 - 1 year in a business environment preferred.
• Superior Customer Service skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize.
• Able to work in a fast paced environment.
• Strong knowledge of Microsoft Outlook Applications Computer knowledge with databases a plus.
• Typing 45+ WPM
• Strong attention to detail
• Superior data entry skills with high degree of accuracy.
• Positive outlook with the ability to promote teamwork and good working relationships across all levels of the organization.

Responsibilities:

• The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments.
• The role is responsible for representing the voice for the customers to determine how we can best satisfy their needs.
• Work with all levels of customers to assist with their request for our products.
• Provide professional phone support to our customers and outside Sales Reps.
• Process transactions including Sales Orders with a very high accuracy rate.
• Able to create RMA's with assistance on how to determine disposition.
• Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
• Work on process improvements to provide better service to our customers and streamline work flow.
• May provide back-up for Receptionist.
• Maintain Customer Database, including processing leads and updating customer records.
• Verify accuracy for all orders to ensure proper contact review has been performed and all information entered is correct.
• Show an understanding of the complete order process.
• Help the department meet continuous improvement goals through 5S.
• Work on special projects as necessary.
• Other related duties as assigned.