Customer Service Professionals - Customer Service Representative

Remote - Customer Service, Tech or Sales Professional - USA

Overview
Service Fortune 500 companies and provide quality customer service, regarding various available products and services.

Responsibilities

• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and business-like fashion
• Provide excellent quality customer service to resolve the matter to customer satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals

Skills & Abilities

• Good knowledge of business English, spelling and punctuation
• Must be able to communicate clearly and effectively
• Ability to define problems, collect data, establish facts and draw valid conclusions, based on limited information.
• Demonstrate the ability to handle pressure when attempting to meet performance goals.
• Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.
• Ability to remain alert and ready to accept calls, even during periods of low call volume.
• Ability to project and convey a positive, concerned and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while working within specific time constraints
• Ability to maintain a well-organized work area.

Manage time effectively

• Concentrate and focus for an extended period of time
• Remain alert at all times
• Adhere to work schedule and punctuality requirements

Position Qualifications
Education

• High School Diploma or GED
• Experience
• At least six months of customer service experience.

At this time we're are not extending job candidacy to the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.