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Customer Service Advisor - Part-time, Full-Time, Remote Work From Home

Thinkster Math Kendall Park ,NJ
  • Posted: over a month ago
  • $30,000 to $40,000 Yearly
  • Full-Time
  • Benefits: dental, medical
Job Description

Note: We are looking for Full-time or part-time professionals with residence in New Jersey.

Brief Overview

Thinkster Learning, Inc is looking for an enthusiastic, thoughtful, courteous, and highly-motivated support team member. The individual should possess strong communication and problem-solving skills to help assist customers.

In this position, you will be the first point of contact for our customers and engage through support tickets, email, website chat, and phone calls. Our support team interacts with many customers around the world to address various questions, concerns, and issues. You will be responsible for helping customers by providing product and service information and resolving technical issues.

By understanding Thinkster’s philosophy and mission, you will help communicate our brand value to customers and addressing their questions and resolving issues.

Duties and Responsibilities

  • Develop a deep understanding of Thinkster’s online apps and services to help answer questions relating to subscriptions, services, product features, and more
  • Provide a positive customer experience by assisting and communicating promptly through support tickets, phone calls, emails, and chat requests
  • Work collaboratively with teammates to solve customer issues quickly and efficiently
  • Resolve problems by understanding the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
  • Report customer complaints and escalate issues to our Customer Success team when necessary to prevent potential churn
  • Process subscription and customer account changes per Thinkster’s policies and terms of service
  • Handle customer inquiries
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Candidate Qualifications

  • Previous experience in customer service, sales, or other related fields
  • Communication and Customer Service Skills
  • Excellent communication skills (written and verbal)
  • Excellent written and verbal communication skills.
    • Strong documentation and composition skills (communication via written text is grammatically correct, concise, and clear)
  • Ability to prioritize and multitask
    • Strong task management skills (ability to remain on task to efficiently assist and resolve customer questions and issues)
  • Ability to work successfully both independently and with the Thinkster team
  • Excellent customer service skills and the ability to empathize and prioritize customer needs
  • Demonstrate conflict resolution and de-escalation skills
  • Ability to build rapport with customers
  • Positive and professional demeanor

Computer Knowledge/Skills

  • Strong technology skills
  • Able to use a desktop/laptop with the Google Chrome browser
  • Demonstrate an ability to navigate various websites successfully (this position requires communicating via support ticketing system, maintaining digital customer account records, and assisting customers over website chat)

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with customers
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description
Join the company that has rave reviews from Apple, The NY Times, NBC, FOX, CBS, ABC, Fast Company & many Others.
You will be part of an exciting and fast-growing team as an online/digital math tutor with Thinkster Math. Our team consists of skilled, motivated, and highly passionate math tutors from around the world.
Our tutors utilize technology, data, and AI-enabled insights to deliver incredible student learning outcomes.

Thinkster Math

Why Work Here?

Great mgmt team, awesome culture, competitive pay, high growth company, supportive environment.

Join the company that has rave reviews from Apple, The NY Times, NBC, FOX, CBS, ABC, Fast Company & many Others. You will be part of an exciting and fast-growing team as an online/digital math tutor with Thinkster Math. Our team consists of skilled, motivated, and highly passionate math tutors from around the world. Our tutors utilize technology, data, and AI-enabled insights to deliver incredible student learning outcomes.

Address

3228 State Highway 27
Kendall Park, NJ
USA

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