Think Smart Inc., Sacramento's premier Cloud Hosting Provider, is looking for a talented and customer focused technical support guru. In this entry level position you will be working in our Headquarters in Rancho Cordova, CA as a Level 1 Engineer assisting our client partners with installations of an industry specific application and the ongoing support of those clients. You will gain valuable experience working with our extensive VM Ware cloud infrastructure hosting platform in several capacities. You are the first person that our client partners talk to so your customer service skills have to be top notch and having a great personality is well, a must!
Provide the first point of contact technical support to our clients
Provide amazing software support on typical Windows OS questions
Perform routine maintenance on client networks (Restore verification, performance tests, trend examination, etc.)
On-Board client partners on our systems for various services (Managed Services, Cloud Services, Backup Services, etc.)
Generate reports for clients or management
Provide paid on-call support for emergencies
Prepare / Design documentation on procedures that need improvement or are not written yet
Stuff you need to be good at or possess:
AS /AA degree is a bonus but 2+ years’ experience working in a technical support environment is a MUST
Experience and complete understanding of Microsoft Windows desktop and server operating systems
Experience in working with Microsoft Office Products
Good understanding of Relational Databases
Clear Understanding of virtualization technologies and available hypervisors (VMWare a Plus)
Strong written skills
Amazing ability to communicate computer geek language to non-computer geeks (10Mb/s = 10 MPH)
Reliable transportation in the event you have to go to a client's office
Ability to work independently
Acute attention to detail to the point where we get sick of how detail oriented you are
Ability to multi-task.
Willingness and ability to learn new technologies quickly
Insane need to provide quality in everything you do
Work in a group and play nice with others
Be a team player and assist not because you have to but because you want to
An almost religious belief that with Google search you can do anything!
Physical Abilities Needed:
Ability to lift and move up to 40 lbs. (SOMETIMES WE HAVE TO MOVE HARDWARE)
Ability to sit at desk for multiple hours while on phone with client partners
Think Smart provides services many different industries with a primary focus on healthcare, financial, legal, manufacturing, engineering and education.
In the optometry business sector Think Smart provides quality I.T. services to more optometry in the United States than anyone. Ross points out, "today a doctors practice should not be forced to go to 15 different providers to find the I.T. services they need. We designed services that every practice can use giving them the ability to reduce costs by bundling services and becoming a single trusted partner." Think Smart's service offerings have grown to offer a full menu of services for the optometry practice.
Along the way we have had some major accomplishments:
- Only Eyefinity certified OfficeMate ExamWRITER cloud provider
- Eyefinity uses Think Smart exclusively to host OfficeMate in the cloud for their own needs
- Only cloud provider to be 100% HIPAA security compliant
- Only cloud provider to own its servers and infrastructure
- Only cloud provider offering a 100% HTML5 browser access option
- Largest cloud hosting partner for optometry practices in the entire nation
- Only provider to provide a one stop shop for practices (cloud, backup, barcode, upgrades, & support)
Think Smart consistently ranks at the top among its peers in its segment of the industry and receives accolades for its accomplishments. Think Smart works with non-profit charitable organizations donating monetarily as well as with professional services to help where needed.