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Customer Service Inbound / Call Center Representative

Think Next LLC Laurel, MD

  • Expired: 23 days ago. Applications are no longer accepted.
Job Description

Additional Information 
•    Willing to work overtime. 
•    Can commit to 3+ weeks of training. Please note this is an estimated timeframe. 
•    Does not require time off for the first 3 months of start date. Excludes emergencies such as unexpected hospitalization, car accident, death in the family, etc. 
•    Must be able to work an assigned shift between 7:30am-7:00pm, Monday – Friday (excludes holidays). During training must be able to work from 8:00am-5:00pm. 
•    After training, the work shift is subject to change.
•    Advanced notice will be given regarding changes to the work shift.
•    Must be able and willing to sit for extended periods of time.
•    Must be able to work onsite or remotely. 
•    The position is currently remote due to the COVID pandemic; includes training. 
•    Employees may be required to be onsite periodically or return to the office in the future. 
•    Is dependable; reports to work regularly and on time. 
•    Must have reliable transportation and/or dependent care (if applicable)               

Position Description      
•    The Customer Service Inbound I position will be assisting our customers with basic inquiries/complaints that are received in the back office such as start/stop services, and requires account analysis. Job Description Work is performed in a high-volume contact center. Include bi-lingual [English/Spanish] candidates.
•    Develop proficiency in use of applications including but not limited to C2M billing system, IssueTrakr system, Teams and Maryland Land Records.
•    Process requests to start and stop commercial and residential services. 
•    Make outbound calls to customers to request additional informational and/or verify information. 
•    Resolve customer inquiries and complaints. 
•    Communicate with customers, property managers, settlement and title companies, and other stakeholders via phone, email, etc.
•    Collaborate with other divisions and departments as needed to fulfill customer requests. 
•    Accurately document customer interactions and update/modify customer accounts when needed. 
•    Participate in and meet requirements of training; includes knowledge checks to demonstrate understanding and ability to apply training knowledge. 
•    Meet quality and productivity standards.              

Skills Required 
•    Must have demonstrated PC proficiency including Microsoft Office (Windows, Word, Excel). 
•     Have strong analytical, problem-solving, and math skills. 
•     Demonstrates attention to detail and accuracy in results. 
•     Excellent organization and time management skills include the ability to stay focused on assigned tasks Ability to achieve and exceed performance goals. 
•     Able to work independently.
•    Exhibits a customer service oriented and professional demeanor (friendly, polite, phone etiquette, able to quickly establish rapport, use appropriate grammar, spelling, etc.). 
•     Excellent written and oral communication skills 

Experience Required     
•    2 year’s data entry work experience.
•    2 year’s customer service experience. 
•    Must have demonstrated PC proficiency including Microsoft Office (Windows, Word, Excel).   

Education Required        
•    some college helpful      

Think Next LLC

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14501 Sweitzer Lane

Laurel, MD
20707 USA



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