Title: Program Coordinator
Reports to: Executive Director/Operations Director
Supervises: Assigned Direct Support Staff
Job Location: Ardmore, OK
Work Schedule: Flexible, full-time, includes evening and weekend hours with 24/7 on-call responsibilities
Job Summary: Program Coordinator Intellectual/Developmental Disabilities.
Your passion for caring and desire to make a meaningful difference in someone else’s life is exactly what we are looking for! The Program Coordinator is accountable for the daily operations and decision making that supports Think Ability, Inc’s. Mission, Vision, Policy and Procedures in an assigned case load. The Program Coordinator will insist on and ensure the highest level of quality services are delivered to every assigned service recipients while encouraging a person-centered, community approach to the delivery of those services through Leadership, Team Building, Individual Plans, Case Management, Case Coordination, and outreach services to people who are living independently, DLS Homes Group Homes and Employment. The Program Coordinator is responsible for ensuring measurable compliance with regulations, agency, state, and federal policies; and the high standard of quality services provided. This is accomplished in a fast pace environment by the Program Coordinators effective leadership, team building, staff training, mentoring, and professionally supervising and monitoring assigned staff, as well as reviewing, auditing, documenting, and analyzing data. The Program Coordinator must utilize discretion and represent Think Ability, Inc. in a professional effective leadership role.
Essential Duties Include but not limited to:
- Responsible and accountable for the operational success of the managed caseload, which includes, but is not limited to: Satisfaction of people supported, successful outcomes per individual planning, and successful audit, site visits, spot check and survey performance of the teams assigned to that caseload.
- Responsible for the fiscal management of the managed caseload, specifically: Aggressive management and containment of staff overtime costs, budgeting of authorizations (mileage, etc.), control and accounting of the budgeting, petty cash, program and service recipient funds.
- Responsible and accountable for the leadership of assigned staff. This leadership includes, but in not limited to:
- Ensuring the timely and proper communication of all information required for direct support staff (scheduled training, team meetings, medication procedure reviews, shift change reviews, renewal of driver’s licenses and insurance, job postings, policies, procedures and protocols, work schedules and changes, etc.).
- Provide ongoing training, coaching, support, and mentoring to assigned staff.
- Taking disciplinary action when required in cooperation with HR.
- Resolution of issues within service recipient homes, day programs and/or work environment.
- Will respond to all allegations of abuse and neglect, Office of Client Advocacy (OCA) and case management inquires within established timelines.
- Will respond to and correct issues identified by Quality Improvement and provide problem root cause analysis and corrective action plans as requested.
- Know the service recipients on assigned caseload and his or her needs while maintain confidentiality.
- Make announced and unannounced visits to the service recipient's home. The PC makes a minimum of three face-to-face visits per month, to monitor the needs of the service recipient and for supervision of staff. At least two of the three visits must be unannounced. Of the unannounced visits at least one visit each month must occur on Saturday or Sunday; or between 8:00 p.m. and 7:00 a.m. on a weekday.
- Provide support and assistance to any service recipient who is experiencing a personal, emotional, behavioral, or medical crisis;
- Ensure staffing levels meet the requirements of the service recipient's Plan, with staff trained per Think Ability, Inc. and state policies.
- Ensure records are maintained per Think Ability, Inc and DDSD policies.
- Ensure basic household requirements are always in place, including:
- safe living environment
- utilities and phone service;
- food supplies that meet the service recipient's nutritional needs and guidelines;
- personal items;
- adaptive equipment; and
- prescription medications;
- Assist case manager as requested to prepare for and implement the Plan and its revisions per state and organizational policies.
- Be accessible to direct support staff 24 hours per day and available to respond, in person if necessary, to an emergency;
- Supervise direct support staff to promote achievement of outcomes in the Plan.
- Responsible for the accuracy, completeness, and timely submittal of all required documentation and reports.
- Monitor service recipient records for compliance with Think Ability, Inc. and Oklahoma Developmental Disabilities Services Division (DDSD)
- Other Duties as assigned.
- Personal Commitment to Service Quality & Excellence
- Proven Leadership, Supervisory, Management, Training Skills
- Knowledge of the service system for people with Developmental Disabilities
- Able to work flexibly to meet individual/programmatic needs
- Have a minimum of four (4) years of any combination of college level education or full-time equivalent experience in serving persons with disabilities, and full-time equivalent experience in a supervisory management position.
- Valid Oklahoma Driver's License & Insured Dependable Vehicle required
- Clear Background Check
Think Ability, Inc. is an EEO/AA/Vet/Disability Employer