Customer Service Representative
- Expired: over a month ago. Applications are no longer accepted.
Therapro is an e-commerce company that provides the highest quality and most economical therapeutic and educational resources to parents, teachers, caregivers, and therapists. Therapro was founded in 1987 by Karen Weihrauch, PhD, OTR/L who continues to play an active role as Therapro’s President. Therapro is a small company that relies on its dedicated team to achieve its mission of being the resource for families and professionals. We are looking to hire an enthusiastic, caring, structured, team oriented Customer Service Representative (CSR) to join our team!
Therapro is a small company where teamwork is important and flexibility a must! Therapro’s CSR is a part of all aspects of customer service from initial orders through billing and shipment. The CSR is an integral part of getting orders to the floor, maintaining customer relationships, and providing business support that includes billing and invoicing. The ideal candidate will have excellent communication skills, know how to manage time and priorities well in order to deliver desired outcomes within allotted time frames, and be an efficient multitasker. We are looking for a candidate who has the following skills:
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Strong ability to problem solve “in the moment”
Familiarity with business management software, computers, fax machines, and other commonly occurring office technology.
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Dependable, reliable, and who is courteous and respectful of customers and team members
Attending to customer needs, this may include; helping customers to place orders, helping customers to cancel orders, and answering questions about products or services.
Managing incoming phone calls, emails, and faxes from customers and vendors
Provide pertinent support to other departments that may include; contacting customers to verify order information, authorizing international and dropship orders, and creating picking tickets.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Other office duties as required
Customer service experience
Experience with computers, databases and business management software
High school degree or equivalent
Preferred but not required:
Familiarity with the products offered by Therapro is a plus but not necessary
Background in therapy (i.e. occupational therapy, speech language pathology, physical therapy, etc.) is a plus but not necessary
Experience in retail business
Work hours & benefits:
This is a full time position Monday-Friday, 8:30AM - 5PM which includes a 30 minute (non-paid) lunch break.
$18-$20/ hour, commensurate with experience.
TheraproWhy Work Here?
Small, friendly work environment!
Therapro is an e-commerce company that provides the highest quality and most economical therapeutic and educational resources to parents, teachers, caregivers, and therapists. Therapro was founded in 1987 by Karen Weihrauch, PhD, OTR/L who continues to play an active role as Therapro’s President. Therapro is a small company that relies on its dedicated team to achieve its mission of being the resource for families and professionals.
225 Arlington StFramingham, MA
BusinessView all jobs at Therapro