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Customer Service Representative

Therapro
Framingham, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Therapro is an e-commerce company that provides the highest quality and most economical therapeutic and educational resources to parents, teachers, caregivers, and therapists. Therapro was founded in 1987 by Karen Weihrauch, PhD, OTR/L who continues to play an active role as Therapro’s President. Therapro is a small company that relies on its dedicated team to achieve its mission of being the resource for families and professionals. We are looking to hire an enthusiastic, caring, structured, team oriented Customer Service Representative (CSR) to join our team!

Therapro is a small company where teamwork is important and flexibility a must! Therapro’s CSR is a part of all aspects of customer service from initial orders through billing and shipment. The CSR is an integral part of getting orders to the floor, maintaining customer relationships, and providing business support that includes billing and invoicing. The ideal candidate will have excellent communication skills, know how to manage time and priorities well in order to deliver desired outcomes within allotted time frames, and be an efficient multitasker. We are looking for a candidate who has the following skills:

  • Proven customer support experience or experience as a client service representative

  • Strong phone contact handling skills and active listening

  • Strong ability to problem solve “in the moment”

  • Familiarity with business management software, computers, fax machines, and other commonly occurring office technology.

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

  • Dependable, reliable, and who is courteous and respectful of customers and team members

  • Organized

Responsibilities Include:

  • Attending to customer needs, this may include; helping customers to place orders, helping customers to cancel orders, and answering questions about products or services.

  • Managing incoming phone calls, emails, and faxes from customers and vendors

  • Provide pertinent support to other departments that may include; contacting customers to verify order information, authorizing international and dropship orders, and creating picking tickets.

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Billing

  • Other office duties as required

Qualifications:

  • Customer service experience

  • Effective communication

  • Experience with computers, databases and business management software

  • High school degree or equivalent

Preferred but not required:

  • Familiarity with the products offered by Therapro is a plus but not necessary

  • Background in therapy (i.e. occupational therapy, speech language pathology, physical therapy, etc.) is a plus but not necessary

  • Experience in retail business

Work hours & benefits:

This is a full time position Monday-Friday, 8:30AM - 5PM which includes a 30 minute (non-paid) lunch break.

Salary:

$18-$20/ hour, commensurate with experience.

Company Description
Therapro is an e-commerce company that provides the highest quality and most economical therapeutic and educational resources to parents, teachers, caregivers, and therapists. Therapro was founded in 1987 by Karen Weihrauch, PhD, OTR/L who continues to play an active role as Therapro’s President. Therapro is a small company that relies on its dedicated team to achieve its mission of being the resource for families and professionals.

Therapro

Why Work Here?
Small, friendly work environment!

Therapro is an e-commerce company that provides the highest quality and most economical therapeutic and educational resources to parents, teachers, caregivers, and therapists. Therapro was founded in 1987 by Karen Weihrauch, PhD, OTR/L who continues to play an active role as Therapro’s President. Therapro is a small company that relies on its dedicated team to achieve its mission of being the resource for families and professionals.

Address

225 Arlington St

Framingham, MA
USA

Industry

Business

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