Implementation and Education Services Specialist

About TheraManager DocuTracWe are a behavioral health EHR and practice management software company with over 1,000 clients today. We provide EHR, practice management software, and RCM services to private practices, universities, clinics, municipal and state agencies, and hospitals throughout the US and limited international locations.

Overview and ResponsibilitiesAs an implementation and education specialist, you will be responsible for ensuring our clients go live on time and on budget with our software or managed services. Youll act as a project manager and trainer for our clients, helping them transition smoothly onto a technology that helps them operate their practice much more efficiently. You will specialize in either revenue cycle or clinical applications.
Youll be successful in this role and help grow the company by:

• Speaking to clients with customer service in mind, and helping them understand what the implementation process will entail as they go live on software or services
• Educating end users on how to leverage the software
• Understanding industry best practices for how technology supports operational functions, and sharing that knowledge with clients
• Creating and maintaining education materials for clients, as well as an internal knowledge base for TheraManager resources
• Staying up-to-date on the latest software features and incorporating updates into the implementation plan as appropriate
• Managing implementation tasks so projects go live on time and on budget
• Participating in team activities that help improve our processes
• Acting as a warm transition between Client Services and Technical Services representatives to ensure clients get high quality customer service; maximizing client engagement by anticipating needs and exceeding expectations
• Acting as an escalation point for clients if they need additional assistance in partnership with Client Services and Technical Services teams
• Perform other related duties as assigned

QualificationsRequired

• Bachelors degree or equivalent experience
• Minimum 3 years project management or training experience
• Experience with Zoho Projects or other similar project management tools
• Excellent communication skills; demonstrated ability to be able to deliver messaging clearly as well as hear and act on feedback through active listening skills
• Ability to travel 10% of working time, may include overnight/weekend travel.
• Must reside in one of the following states: MD, PA, WV, CO, NY, WI, NJ, IA, GA, OH
• Authorization to work in the United States without sponsorship.

Preferred

• Experience with Open Practice Solutions or other similar practice management software, as well as clearinghouse technologies
• Previous EHR implementation or education experience
• Enjoy solving new and challenging problems
• Background in Mental or Behavorial health

More About You

• Assertive willing to push back when necessary
• Highly autonomous and self-directed
• Ability to navigate the grey
• Operate with a service mindset
• Intrinsic desire to improve healthcare

BenefitsTheraManager provides health insurance, life insurance, and voluntary participation in a 401k. We also offer PTO and work-from-home flexibility. Youll get to work with purpose-driven people dedicated to the mission of making mental health and behavioral health care better and more accessible through technology enablement and technology-enabled services. Our aim is to help clinicians provide and for people to receive the best possible care.

This is a remote position.