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Customer Service Representative

The net.America Corporation
Upper Marlboro, MD
  • Posted: over a month ago
  • $15 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

We are seeking Customer Service Representatives to join our team! This position starts with 2 months of in-house training then you work remotely. You will be responsible for helping customers by providing dental program and service information and resolving technical issues. 

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description
The net.America Corporation is a highly successful woman-owned SBA EDWOSB 8(m) certified firm providing program management, information systems, and multi-channel contact centers to Federal government agencies.
In business since 2000, net.America has a proven track record of providing efficient and effective professional services to federal agencies, such as FEMA, NASA, HUD, and TSA. For the past 22 years, net.America has been providing FEMA, TSA, COMMERCE, and HUD with program management support, software development, e-grants support, and Help Desk services.

The net.America Corporation

Address

16201 Trade Zone Avenue

Upper Marlboro, MD
USA

Industry

Business

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