Program Manager

← Back to Jobs

The Washington Center

Washington, DC

Posted: over a month ago
$56,000 to $61,000 Yearly
Full-Time

Job Description

Salary range: $56,000 - $61,000

Position Description/Mission:

The Program Manager plays a crucial role in planning and delivering innovative, tailored workforce and career readiness programs. This position will assist with program conception and planning and be responsible for implementation, participant support, event and session planning, and other broad administrative duties. Moreover, the Program Manager will contribute to budget creation, collaboration with various internal and external stakeholders, and program assessment and evaluation. Finally, the Program Managers will ensure the steady and continuous adherence of all programs to TWC’s values of Justice, Equity, Diversity and Inclusion in a way that enhances participants’ experience, learning, and workforce readiness.

TWC is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. However, TWC does have some physical space in Washington, D.C. and the individual in this role will be expected to work in Washington DC regularly.

Program Management, Administration, and Assessment

Oversee and actively manage the administration of a portfolio of short-term and/or semester long TWC programs.
Manage all components of in-person or virtual program delivery including but not limited to session design and facilitation, speaker outreach and coordination, room/space reservations, and materials creation and distribution.
Manage program budgets, track and submit program expenses including the vetting of external contractors and contributors, and report budgetary constraints to Director of Programs.
In collaboration with Senior Manager, Program Innovation, create tailored sessions, workshops, learning experiences, educational pathways, and/or curricula that align with program goals.
Work with Data Strategy and Governance Lead to administer all program assessments and evaluations. Schedule and collaborate on data-driven post-program debriefs and compose program reports when necessary.
Develop a communication plan for program participants. Engage with participants via Canvas and other available technological platforms before their arrival and throughout the program.
When applicable, review and grade assignments, deliverables, and other educational milestones.
Incorporate DEI strategies and themes into program delivery by ensuring a diversity of speakers, vendors, external contributors, and educational sources. Monitor and assess the experience of BIPOC and other participants of marginalized backgrounds.

Participant Support and Conduct

Serve as first point of contact for all program participants and support participants’ experience throughout the duration of the program.
When applicable, assist program participants address/solve issues that arise at their internship sites. In collaboration with the Employer Relations Managers, identify “points of friction” and conduct targeted mediations between participants and their internship site supervisors.
Assist participants in finding accurate information about the program and TWC through support, problem solving, and liaising with the appropriate internal staff member.
Work with Director of Programs to manage participant conduct issues in adherence to TWC’s code of conduct.
Advise, guide and/or mentor participants on issues pertaining to professional development, career readiness and design, navigating the workplace, and much more.
Utilize data and best practices to implement support systems for participations of marginalized backgrounds.

Other Responsibilities

Collaborate with key staff to create program goals, strategize learning pathways, identify internal and external stakeholders, conduct targeted outreach, and more.
When needed, provide information, case reports, and timelines about participants to other TWC departments including Housing & Community Life, Recruitment and Admissions, Employer Relations, Finance and others.
When possible, collaborate with Housing and Community Life and/or Senior Manager, Alumni Engagement to leverage the wider TWC community

Required Education and Experience: An equivalent combination of education, training, and experience will be considered.

Master’s degree required
1-3 years of experience in educational or workforce readiness program management. Proven experience with session design, facilitation, and/or training.