Position Title: CMA II
Pay: DOE, generous benefits
Hours/Status: Full time (40 hours/week), non-exempt
Reports to: Clinic Manager
To Apply: Submit resume and cover letter to job board/at www.mywallace.org/about-us/work-with-us/
Our medical assistants provide skillful support of the clinical team, helping manage patient and provider schedules and clinic flow. MA II adds panel management responsibilities, which are performed at scheduled times independent of direct patient care.
Who We Are
Wallace is a Federally Qualified Health Center providing affordable, high quality medical and dental services to underserved communities lacking access to basic healthcare in the Portland/Gresham area. We are a patient-centered care home committed to engaging our patients fully with support and resources to help them achieve better help.
Join Our Team
We offer a welcoming, inclusive workplace that values individual contributions, cultural diversity, and ongoing learning.
Our team collaborates in an open, cooperative, and respectful environment to bring good health to overlooked and underserved individuals and families.
As a CMA II, your primary role is to provide support within the assigned Care Team and to coordinate patient care with other teams if needed.
Medical Assistant Duties
- Manage the full patient experience onsite and/or in the mobile clinic, documenting patient history and vitals and providing follow-up instructions and help with referrals
- Assist providers with exams and procedures
- Collect and deliver lab specimens
- Perform CLIA-waived diagnostic tests, documenting results
- Administer immunizations, injections, and medications
- Perform blood draws
- Monitor patient prescriptions and contact pharmacies with new prescriptions and refills
- Perform basic first aid under direction of a provider
- Update and maintain patient files in the EMR
- Under direction and supervision of health care provider, administer certain immunizations, injections and medications, and draw blood
- Monitor client prescriptions, contacting client’s pharmacies with new prescriptions and refills
- Monitor patient lists to include making calls to patients to schedule follow-up appointments
- Update and maintain patient files in the EMR
Panel Management Functions
- Maintain chronic disease registry: enters and updates information from patient charts accurately, completely and timely
- Proactively perform pre-visit activities for patient visits in collaboration with medical assistants
- Monitor chronic disease and prevention reports and initiate follow-up with clients, or ensure appropriate referrals as needed
- Collaborate with team to ensure appropriate tracking and follow-up of referrals
- Utilize electronic reports, registries, and review of provider schedules to proactively assess needs for prevention screening and communicate via EHR
- Provide patient education as appropriate.
- Calling for Labs and Outside Medical Records to keep chart up to date
- Maintain regular communication with other panel managers, supervisors, and clinicians involved in panel management.
- Monitor patient lists, making calls to patients to schedule follow-up appointments
Quality Improvement & Assurance Duties
- Understand metric specifications, workflows around metrics and clinic metric goals
- Present at medical assistant meetings on the topics of metrics and clinic goals around metrics
- Train new medical assistants in the areas of metrics as needed
- Act as a resource to medical assistant on a day-to-day basis to answer questions, review, and explain documentation, workflows and other metric details
- Participate in ongoing process improvement projects and supports the clinic in meeting metric goals as needed
Care Team Member Functions
- Participate actively in daily huddles with care team
- Perform medical office and clerical tasks (greet patients, schedule appointments, respond to inquiries, process ROI forms, enter data and prepare clinic reports)
- Maintain exam rooms and lab with appropriate supplies and equipment
- Manage team phone and voicemail
- Handle non-appointment related calls from patients by resolving the reason for the call or routing to the appropriate party
- Communicate lab results and messages from the care team
- Manage provider and team electronic and paper in-baskets as needed
- Schedule appointments as needed
- Follow-up on specialty/referral reports, clinical treatment and prescriptions, etc.
- Participate in patient reminder calls and follow-up to no-shows
- Complete prior authorizations, durable medical equipment processing
- Support patients and providers in the medication refill process
- Epic Super User resource for team
Wallace Team Member Functions
- Maintain healthy working relationships as a collaborative and professional team member
- Practice exceptional customer service with patients, staff, and volunteers
- Maintain strict confidentiality
- Perform other duties as assigned
Qualifications, Skills, and Abilities
- Bilingual English/Spanish
- Current MA certification from a nationally recognized program (such as AAMA), or must obtain certification within 90 days of hire
- At least 2 years of prior experience as a medical assistant
- Current BLS/CPR certification
- Ability to work effectively as part of a team
- Excellent organizational skills
- Ability to prioritize work independently
- Strong interpersonal and communication skills (face-to-face, in email/writing, and on phone)
- Excellent attention to detail
- Strong critical thinking and problem-solving skills
- Familiarity with computers and Microsoft Office, and/or ability to learn use of new programs and software
- Prior experience working in a community health clinic
- Experience working in a primary care setting
- Familiarity with OCHIN Epic
- Prior professional or volunteer work with communities lacking access to healthcare due to poverty, language barrier, housing instability, mental illness, etc.
The work is performed primarily in a clinical environment. Robust health and safety trainings are provided at hire and annually to all staff.
This position is a full time, hourly role requiring availability between the hours of 8 a.m. to 6:30 p.m., Monday through Friday (shifts are 8.5 hours long and will vary depending on assignment to provider or float coverage; shifts may vary on rotating basis for float coverage). Must be available to work Fridays consistently in particular. Some shift scheduling flexibility may be possible but is not guaranteed.
Full time employees are eligible for full participation in benefits, including health insurance, 401(k) retirement account, flexible spending accounts, basic life and disability insurance, and generous paid time off.
Please submit your resume and cover letter outlining why you are an excellent fit for this role through our careers webpage at www.mywallace.org/about-us/work-with-us/, or through any job boards this announcement is posted on.
Applications must include a cover letter to be considered.
This position will remain open until filled.