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Patient Assistance Customer Service Specialist (Hyannis)

The Vascular Care Group
Hyannis, MA
Expired: June 06, 2023 Applications are no longer accepted.
  • Full-Time

The Patient Assistance Customer Service Specialist will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.

This role will have a comprehensive on site training and this role will be required to travel between different Massachusetts locations, Hyannis and Plymouth.

We require all employees to be fully vaccinated unless provided with a medical or religious exemption.

  • Follows up on all internal and external patient communications by phone and online
  • Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
  • Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
  • Perform outbound calls to new physician's patients to complete full registration as well as recapture previous physician's patient to register and schedule appointments etc.
  • Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
  • Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
  • Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
  • Performs other duties as assigned

  • High School Diploma Required
  • 1+ years' experience in a communications center required
  • Professional communication skills required
  • Proficiency in technology, in particular Microsoft Office Suite
  • Knowledge of, or ability to learn healthcare terminology and billing practices
  • Multi-task with multiple EMR's
  • Excellent organizational and prioritization skills
  • Must prioritize excellent customer service
  • Able to work in a high-paced environment with evolving priorities
  • Excellent interpersonal skills required


The Vascular Care Group

Hyannis, MA
02601 USA



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