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Center Customer Service Associate

The UPS Store
Murfreesboro, TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Looking to fill 2 Full-Time (35+ hours per week) positions that would have a strong growth path including Print Specialist or management opportunities for driven individuals. Ideal candidates have flexible availability most weekdays from 7:45 AM - 7:30 PM and weekends from 8:15 AM - 4:30 PM.

Previous The UPS Store experience not required and the right candidates will be trained with full time entry level positions starting at no less than $13.00 per hour depending on relevant experience, however, candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply.

Note: Starting compensation will be adjusted based on related experience and work history. Bonus and incentives (including paid time off ) available for all staff levels.

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Overview

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.


The ideal candidate has at least 1 year of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

This is an entry level retail customer service position, starting pay will be dependent on education and previous related experience. This position will be eligible for all employee incentive programs and/or bonus programs that are offered by management throughout the year. In addition, employees will receive regular reviews to determine raises and/or promotions. Students are strongly encouraged to apply as we work with school schedules for part-time employees.

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RESPONSIBILITIES

  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
  • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Maintains a clean, organized, and safe working environment
  • Will open and/or close the store and perform end-of-day accounting, etc.
  • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Completes tasks independently in a quick turn environment
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
  • Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
  • Performs other duties as assigned

QUALIFICATIONS

  • At least one year of retail\customer service experience
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Prompt, reliable, and responsible
  • Must have valid drivers license and vehicle to make local pickups and errands as needed
  • Neat, clean, and professional appearance
  • Non-smoking environment
  • Able to cross sell and up sell products and services
  • Detail oriented, organized, and able to multi-task
  • Strong customer service skills and abilities
  • Must be an energetic self-starter who is driven to succeed
  • Able to lift 40+ pounds

BENEFITS

  • Excellent Advancement Opportunities
  • Performance Bonus
  • Major Holidays Off
  • Employee Discounts
  • Direct Deposit
  • Paid Training
  • Uniforms Provided
Company Description
The UPS Store of Murfreesboro on Medical Center Parkway is a rapidly growing small business services location offering packaging, shipping, printing, graphic design and a host of other personal/business products and services. We have a sister location on W Northfield Boulevard as well as new location that has just opened at 3266 Memorial Boulevard, Suite E.

THE UPS STORE is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The UPS Store

Why Work Here?
Excellent locally owned business with supportive leadership and excellent opportunities for growth!

The UPS Store of Murfreesboro on Medical Center Parkway is a rapidly growing small business services location offering packaging, shipping, printing, graphic design and a host of other personal/business products and services. We have a sister location on W Northfield Boulevard as well as new location that has just opened at 3266 Memorial Boulevard, Suite E. THE UPS STORE is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Address

2018 Medical Center Parkway

Murfreesboro, TN
USA

Industry

Business

Website

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