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Full-Time Center Associate

The UPS Store #4427
Gaithersburg, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who proactively makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Available to work a flexible schedule including weekends

Qualifications

  • Trustworthy
  • Genuinely friendly personality
  • Professional in appearance
  • Possesses solution-oriented, problem solving skills
  • Exhibits an active attention to details
  • Teachable and trainable demeanor
  • Embraces diversity and teamwork
  • Career driven for advancement
  • Fast learner with strong organizational skills
  • Excellent listener with heightened customer service skills
  • 1 year or more working in a fast-paced retail and/or hospitality industry environment
  • Proactive and results/goal driven
  • Adaptable in utilizing evolving technology
  • Reliable/dependability (punctual and works when scheduled)
  • High school diploma or GED required
  • Proficient computer skills, including Microsoft Office (Word, Excel)
  • Strong verbal and written communication skills, including spelling and math
  • Bi-lingual fluency in Spanish is a huge plus, but not required
  • Able to lift up to 50 pounds

Position Perks

  • Direct Deposit
  • Uniforms Provided
  • Formal On-the Job Training Program
  • Earned Quarterly Performance Bonuses (eligible after the initial 90-day training period)
  • Not Open on Major Holidays (Christmas, Thanksgiving, New Year's Day, Easter, etc)
Company Description
THE UPS STORE, INC. together comprise approximately 4,800 independently owned franchise locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

The UPS Store #4427

Why Work Here?
We provide excellent career advancement opportunities for job seekers who passionately believe in delivering world class customer service.

THE UPS STORE, INC. together comprise approximately 4,800 independently owned franchise locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Address

12154 Darnestown Road

Gaithersburg, MD
USA

Industry

Retail

Website

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