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Director of E-commerce

The Tile Shop
Plymouth, MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Company Description

Since 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. We take great pride in our ability to provide an agile and supportive team environment focused on evolving our ever-growing business needs. Our people thrive because they want to make a difference and are passionate and committed to bringing big ideas to life!  

Job Description

We are seeking an experienced Director of E-commerce with proven analytical capabilities, strategic execution, vendor negotiations, and exceptional team development to lead its newly formed e-commerce department.  There are significant growth opportunities in our e-commerce business and you will be working with our CIO and VP of Marketing and Merchandising to create a step-function change!

  • Develop and implement The Tile Shop e-commerce strategy in alignment with overall business priorities
  • Manage internal and 3rd party business and data analysts, developers, merchandisers in partnership with the technology and marketing functions to drive e-commerce
  • Create a fully integrated e-commerce function that supports Pro (B2B) and Retail (consumer) sales as well as customer service through an inspiring digital platform
  • Oversee or directly manage and other websites
  • Project manage major process, technology, and marketing website initiatives
  • Manage all online technology to drive in-store traffic and website sales, a/b testing and reporting
  • Work with the marketing team to improve website performance, customer engagement and acquisition
  • Research market to identify and implement new trends and technologies
  • Use website analytics and performance KPIs to make decisions and drive significant growth
  • Manage e-commerce P&L
  • Manage strategic vendors

  • Minimum 10+ years of combined E-commerce experience working in Retail/IT
  • Has led integrate technology and digital marketing teams of 10-15 people
  • Demonstrated leadership with e-commerce operations, development teams (internal and 3rd party) and digital merchandising
  • Strong interpersonal interaction and teamwork with a customer service orientation
  • Strong collaboration skills across IT, Marketing, Merchandising, Sales, and Customer Service
  • Knowledge of retail, preferably specialty retail, omni-channel and eCommerce
  • Project management experience creating/working in Agile and hybrid development models
  • Proven ability to work creatively and analytically in a fast moving, problem-solving environment


  • Digital strategy development
  • Experience with retail e-commerce marketing and/or sales operations
  • Website re-platform experience desirable
  • Experience with Sitecore or other website Content Management Systems (CMSs)
  • SAP integration experience highly desirable
  • Jira or similar tool experience
  • Adobe Experience Manager (AEM)
  • Google Analytics and other web analytic tools
  • SEO/PPC knowledge

Additional Information

At The Tile Shop, we are committed to developing the WHOLE you, not just the WORK you. Our benefits program is our investment in you as an important contributor to our success, and we are proud of our highly competitive package.

  • Competitive Pay with Unlimited Earning Potential
  • Individual Career Growth Opportunities & Excellent Training
  • Competitive & Comprehensive Benefit Package
  • HSA Employer Contributions
  • 401(k) Plan with employer matching
  • Team Focused Work Environment

The Tile Shop is an Equal Opportunity Employer.

The Tile Shop


Plymouth, MN



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