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Bethesda- Sales Manager

The St. James
Bethesda, MD
  • Expired: August 23, 2022. Applications are no longer accepted.
BETHESDA MEMBERSHIP SALES MANAGER POSITION DESCRIPTION

The St. James is seeking a Membership Sales Manager to join its Sales team at its new location in Bethesda, Maryland.

The St. James is building the premier sports, wellness, and active entertainment platform in the country, with a mission to maximize human potential by designing, developing and operating destinations that engage, inspire and empower people to pursue their passions and be their best at play, at work and in life. Our Performance Clubs are an elite approach to health, wellness and human performance, providing the opportunity to leverage tools utilized by professional athletes to maximize their potential - namely performance training, nutrition and recovery. In short, it's a space designed, outfitted and programmed to allow everyone to train like an athlete.

The St. James Performance Club in Bethesda will feature intentionally designed spaces, state of the art equipment and performance-based programming. We need to identify and select a team of passionate teammates who can deliver on our promise to provide excellence in all we do, including provide comprehensive results in a premium hospitality environment.

The Membership Sales Manager is responsible for the overall operational and financial performance of the Reston membership sales department, including profitability, asset management, compliance, member satisfaction, sales, personnel training, and employee development. S/he provides leadership to accomplish overall departmental objectives. Our Sales Manager will work hand in hand with the General manager, Sales Ambassadors and Corporate VP of Sales to guarantee operational excellence.

WHO YOU ARE

  • Proven ability to develop and execute growth strategies serving customers and clients.
  • An active communicator who set the cadence and process for team dialogue.
  • Results driven and capable of driving accountability throughout the facility. Able to translate vision/mission of The St James into actionable plans.


RESPONSIBILITIES

  • Manages the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
  • Builds, leads, and develops a team of skilled, successful Sales Ambassadors (membership staff) in order to consistently exceed monthly goals.
  • Oversees and participating in appointments with members and membership related events to ensure the highest level of success.
  • Develops business relationships through prospecting in your personal network, community surrounding areas, businesses, and organizations and through leads.
  • Sets appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals.
  • Manages and maintaining all prospect information in database to 100% accuracy
  • Provides customer satisfaction and retention support as needed to maintain existing client relationships.
  • Provides management with accurate forecast, funnel, and all additional required activity/sales metrics.
  • Attends weekly meetings, trainings and coaching sessions with team and senior management.
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts.
  • Analyzes sales performance and proactively identifying opportunities for sales process improvement and error reduction.
  • Owns the cancellation and member status change processes.
  • Serves as a Subject Matter Expert for daily sales operations.
  • Directs the use of enabling technologies, including CRM, for the sales team.
  • Develops and performs internal daily audits to detect errors and ensure data integrity.


QUALIFICATIONS

  • Bachelor's degree from a four-year college or university
  • 2+ years of work experience in an analytical, quantitative role
  • Proficiency in computer skills (i.e., Microsoft Word, Excel, and Power Point)
  • Strong analytical and reasoning skills--ability to define problems, collect data, establish facts, and draw valid conclusions
  • Experience documenting and analyzing processes, procedures, and/or policies
  • Prior Experience in a Sales, Marketing, or Business Development function


ADDITIONAL INFORMATION

For more information, please visit our website: www.thestjames.com

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.

The St. James

Address

Bethesda, MD
20810 USA

Industry

Business