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Customer Service Representative

The Safety Zone,LLC
Toledo, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Essential Functions:

  1. Must have and maintain an excellent attendance record in accordance with company policy.
  2. Ability to make independent decisions in accordance with company policy.
  3. Receives, researches, answers, and processes customer inquiries requests regarding accounts, product pricing, technical product questions, and services offered. 
  4. Works with customers to offer alternatives to unresolvable problems in a professional manner
  5. Serves as liaison between various departments and customers/manufacturers’ Representatives.
  6. Complete order in full, detailing specific instructions or requests. 
  7. Filing of invoices of other documents, this involves repetitive bending.
  8. Remains current on changes in policies, procedures, and product offerings.
  9. Identifies and presents training needs to the manager.
  10. Reports maintenance needs to manager.
  11. Participates in promotional activities.
  12. Participates in all customer service department meetings which are outside of normal working hours. 
  13. Assures compliance with policies, procedures, and regulations.
  14. Typing, reading computer screens, and communicating on the phone

 

 

Additional Responsibilities:

  1. Prepares routine reports and assists with special projects as assigned.
  2. Performs other duties and projects as assigned by management

 

Knowledge, Skills and Abilities preferred:

  1. High School Education/GED.
  2. Two (2) years experience in Customer Relations position.
  3. CRM (customer relationship management) system experience.
  4. Telephone etiquette skills.
  5. Job involves sitting for a prolonged period of time and answering customer calls most of the day in close proximity with other CSR’s.
  6. Previous computer knowledge/data entry skills; this involves repetitive finger motion
  7. Detail oriented.  Accuracy imputing orders is vital.
  8. Ability to work under pressure and handle multiple tasks in a professional manner.
  9. Good housekeeping skills
  10. Strong written and verbal communication. 

Supply Source Enterprises is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity.  The company provides equal employment opportunities to all applicants and employees considered for hire, promotion, job status and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

#IPR - Toledo

The Safety Zone,LLC

Address

Toledo, OH
43617 USA

Industry

Business

View all jobs at The Safety Zone,LLC