General Manager-Woodridge

General Manager

Position Description

Title: General Manager

Department: Store Operations Level: Managerial

Reports to: Regional Manager Exempt

Essential Purpose of Position:

Responsible for leading all aspects of store operations with a primary focus on continuously improving the sales and profitability of the store and building customer loyalty by providing outstanding customer service and repeat customer satisfaction. Follows direction set by the VP of Sales. Leads store by planning, directing and coordinating activities consistent with established goals, objectives, and policies of the Company.

Responsibilities:

1. Provide the overall leadership and direction for the store.
2. Coach, develop, and provide feedback to the management team.
3. Provide customer service to customer inquiries and, problems, etc., in a professional and responsive manner.
4. Ensure the overall sales and profitability goals for the store are met by 1) Development in alignment with growth objectives: 2) Overseeing the daily operation of the store and assuring compliance with company guidelines and policies and procedures.
5. Lead the day-to day operations of the store. Assist with driving performance metrics and results and achieving the stores delivered and written budget and goals.
6. Coach sales staff to effectively develop a repeat customer base by building long term customer loyalty relationships.
7. Prepare and monitor budgets and compare them with actual costs and revenues to ensure that the store constantly improves profitability.
8. Develop and implement consistent policies, procedures and implement key performance measures and controls.
9. Actively source and recruit qualified candidates to meet the stores needs and reduce turnover while maintaining a bench for future talent needs.
10. Performs additional duties as required or requested.

Basic Competencies of Every Employee

Attendance & Punctuality

• Scheduling Time off
• Begin work on time.
• Keeps absences within guidelines.
• Arrives to meetings & training on time.

Planning & Organization

• Prioritize and plan work activities.
• Use time efficiently.
• Plan for additional resources
• Integrate changes smoothly.
• Set goals and objectives.
• Work in an organized manner

Teamwork

• Balance team and individual responsibilities
• Exhibit objectivity and openness to others’ views
• Give and welcome feedback.
• Contribute to building a positive team spirit.
• Put success of team above own interests

Performance Coaching

• Define responsibilities and expectations.
• Set goals and objectives.
• Give performance feedback.
• Recognize contributions.
• Encourage training & development.

Lead People

• Provide direction and gain compliance.
• Include subordinates in planning and make self-available to subordinates.
• Take responsibility for subordinates’ activities.
• Discipline where appropriate
• Provide regular performance feedback.
• Develop subordinates’ skills and encourage growth.

Judgment

• Display willingness to make decisions.
• Exhibit sound and accurate judgment
• Support and explain reasoning for decisions.
• Include appropriate people in decision making process.
• Make timely decisions.

Delegation

• Delegate work assignments
• Match the responsibility to the person.
• Give authority to work independently.
• Set expectations and monitor delegated activities.
• Provide recognition for results.

Leadership

• Exhibit confidence in self and others
• Inspire respect and trust.
• React well under pressure.
• Show courage to take action.
• Motivate others to perform well.

Qualifications:

1. Must have a Degree in Retail Administration or equivalent field or significant retail management experience.
2. Must have outstanding Leadership Skills in order to attain a successful and cohesive staff.
3. Able to lead, motivate, influence peers, customers, and employees.
4. Multitask, exercise self-discipline and works well under pressure.
5. Strong interpersonal, analytical, communication, organization and follow-though skills.
6. Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and people skills.
7. Demonstrated ability to coach, train, mentor and manage staff in a big ticket commissioned environment.
8. Must have demonstrated proficiency with computer applications to run reports and other store procedures/operations.
9. Planning, administrative, and organizational skills and skills in making calculations
10. Bilingual spoken fluency in languages of local store market highly preferred

Physical Requirements

Requirement

Frequently

Occasionally

Never

Standing

X

Sitting

X

Walking

X

Climbing

X

Bending

X

Twisting

X

Crawling

X

Squatting

X

Lifting 10 lbs

X

Lifting 20 lbs

X

Lifting 30 lbs

X

Lifting 50 lbs

X

Lifting more than 75 lbs

X

Lifting above shoulder level

X

Typing

X