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IT Service Operations Manager

The Rockridge Group South San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: IT Services Operations Manager

Company X is currently looking for a new IT Services Operations Manager. They are looking to add another super achiever to their team that can help take them to the next level of global growth. Their culture is built upon integrity, respect, candor and meritocracy.

In brief, Company X is an innovative Managed IT Enterprise Services Provider for medium to large companies with operations that span across the United States and Canada. Their Service Team handles remote support, on-site IT support and hardware life cycle service requests utilizing their proprietary SaaS support software. Additionally, they are experts at providing business process optimization and IT consulting services for their valued customers.

Requirements:

  • Excellent technical knowledge – A solid understanding of computer systems, networks, and services we provide are critical to this position. Prior experience as a leader for level 2 IT support technician (or higher) is an absolute requirement for this role.
  • Bachelors of Science in an accredited 4 Year college or a minimum of 5 years comprehensive experience – Preferably in IT/Systems Administration, Networking and Business Administration. Knowledge in business accounting/budgeting, operations, and/or management along with the requisite technical courses in mobile devices, desktops, servers, networking, etc. is preferred.
  • 5 Years minimum experience in IT support leadership and technical support – Preferably you will have had prior roles with significant responsibilities in leadership, management and technical support.
  • A working knowledge of OEM hardware manufacturer ASP & VAR models – Your knowledge should include but not be limited to major hardware manufacturers such as HP, Microsoft, Dell, Apple and Samsung.
  • Covid-19 – Ability to work on site and remote from home during Covid-19 pandemic.
  • Limited travel – Some travel throughout the United States and Canada may be required post Covid-19 pandemic measures are lifted.

You:

  • Someone with ENERGY – They require someone who has the mental and physical energy to balance situations that involve exceeding service SLA's, solving technical challenges, managing projects, and projecting positive energy to peers and staff.
  • Someone with the ability to ENERGIZE others – First and foremost, you’ll be leading and managing the Service Team while building them up for future advancement. The Service Team’s work varies from desk side support tickets, new equipment installs, on boarding new hires, and deriving input from the front lines to drive development of innovative features for our proprietary SaaS software.
  • Someone with the ability to successfully EXECUTE on a plan – With a successful 25 year track record of service excellence they require someone that can help drive the “bigger vision” for the company, optimize or develop various operational plans to ensure loyalty and trusted rapport with key customer contacts. It will be your opportunity to discuss service challenges with customers and lead them to the most optimum solution.
  • Someone with an EDGE over others – One of the main focuses for their service team is to ensure they provide better business solutions utilizing IT rather than just closing tickets quickly or just “doing a job.” It is imperative they consistently and proactively identify where they can be more efficient, look to identify and address issues expeditiously and ensure the team is rewarded and learns from each experience.
  • Someone with a PASSION for I.T. and Operational Excellence – Company X is only as good as their people, operations and innovation. They are looking for someone who will focus on creative ways to keep the team motivated in addition to innovating in the technical and operational process areas.
Company Description
About The Rockridge Group:

TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

The Rockridge Group

About The Rockridge Group: TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model: Collaborate. We partner with you to understand the unique needs of your business before we propose a solution. Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry. Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction. With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

Address

389 DNA Way (BLDG. 20) South San Francisco
South San Francisco, CA
USA

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