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Desktop Support Technician

The Rockridge Group San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Desktop Support Technician - (L2)

Summary:

We are looking to hire a skilled L2 Desktop Support Technician (Hardware Deployment) to assist our clients with computer hardware and software issues. You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms.

Essential Duties and Responsibilities:

  • Support of PC & MAC Platforms & Operating Systems.
  • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location
  • Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
  • Work independently on assignments and report progress to your supervising manager.
  • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
  • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
  • Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
  • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
  • Supporting AV events and triaging AV equipment issues.
  • Keeping certifications and training updated.
  • Other duties and responsibilities may be assigned.

Education/Experience:

  • 3+ years Windows & Mac Experience within an L2 Deskside Support role
  • Customer Service and experience working directly with customers is a must.
  • Technical authorization CompTIA or equivalent is preferred.
  • Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred.
  • Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.
  • Ability to troubleshoot and resolve complex hardware and software issues.
  • General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.
  • 3+ years supporting one or more operating systems such as Mac OSX, Windows 10.
  • Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.
Company Description
About The Rockridge Group:

TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

The Rockridge Group

About The Rockridge Group: TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model: Collaborate. We partner with you to understand the unique needs of your business before we propose a solution. Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry. Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction. With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

Address

San Francisco
San Francisco, CA
USA

Website