Credit Union Customer Service Representative

Full-Time Customer Service Representatives (Credit Union)
Branch Hours M-F 9 am - 7 pm, Sat 9 am -2 pm
$16 - $17/hr. | Sugar Land, TX
Temp to Hire

We are looking for two outgoing Customer Service Associates to assist members and potential members with their financial transactions via phone, chat, fax, and Internet. Whether in person, on the phone, or via a chat line, your smile can be felt by staff and customers. In this role, you will explain services, respond to problems/issues, and direct phone calls to the appropriate department. You will also support and provide information to assist other credit union staff members. The credit union is open until 2 pm on Saturdays. Must be open to a credit check/background check.

Important:

1. All applicants must complete the assessment. Please click on the link to begin.
2. This is an invitation from Resource Staffing to take our assessment, " Customer Service & Call Center assessment
3. Please visit the following link: https://es.eskill.com/es/quiz?testId=b5259307bc1b9c3c
4. The assessment will begin only after you've logged in and read the instructions.
5. Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page.

Credit Union Representative's Responsibilities:

• Provides members with information and direction regarding their accounts, and requests, and explains services and products when needed.
• Maintains members' account information on a computer system.
• Act as members, and advocates in offering products and services
• Works assigned reports providing quality control
• Receive and process wire requests from members following established procedures
• Provide accurate, courteous, friendly, timely, and professional service to all members and potential members
• Answer phones immediately and respond to correspondence within 1 working day.
• To accurately and effectively troubleshoot or direct all calls
• To process member transactions with minimal errors
• Add to and maintain knowledge of all new products, services, policies, and procedures
• Provide informed and professional assistance to all members and associates

Credit Union Representative's Qualifications:

• Must have banking or financial background/experience
• Six months to two years of similar or related experience
• Symitar experience
• A high school diploma or GED is required.
• Courtesy, tact, and diplomacy are essential elements of this job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters to give or obtain information that may require some discussion
• Must be computer literate with excellent communication skills.
• Must be accurate with numbers and names
• Able to operate a 10-key calculator and typewriter, and Microsoft Office including Word and Excel

If you enjoy the banking industry and assisting customers, apply today for immediate consideration!

About The Reserves Network

The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.