The Director of Operations will build and lead a team responsible for operations at The Registry Inc. The successful candidate is a hands-on operations expert who has ready to manage and lead the operations division at an exponential rate. The Director of Operations is will accept responsibility for making sure each policy and process is developed and implemented with the highest possible standards in alignment with PER. Responsibilities include establishing and maintaining excellent relationships with clients and providers, meeting performance standards and financial goals. Requires strong analytical skills for data analysis; strong organizational independence and prioritization capability; ability to communicate effectively clients and providers and make public presentations.
Primary Responsibilities include:
· Contribute to the development of The Registry Inc.’s strategic goals and objectives as well as the overall management of the operations division
· Act as a catalyst to keep all staff members working on The Registry mission and vision.
· Monitor The Registry Inc.’s Strategic Goals under the operations division.
· Proactively initiate innovations that contribute to The Registry goals.
· Work with other staff members as a team to accomplish Registry goals.
· Maintain a professional presence at all times.
· Maintain a professional office.
· Represent the organization externally, as necessary, particularly in legal negotiations, contracts, promotional activities, and fundraising efforts.
· Interview and make a recommendation for hire and supervise exempt and non-exempt positions.
· Conduct annual performance reviews of staff.
· Oversee that all staff work policies & procedures are revised and updated annually based on the fiscal year and PER standards.
· Hold weekly meetings with the operations division and post minutes for shared access.
Quality Assurance & Registry Process
· Act as a resource for Quality Assurance in performing his/her responsibilities
· Understand the process of Quality Assurance
· Use data for reporting and decision making
· Monitor and maintain the timely issuance of certificates and renewal notices
· Maintain a high level of knowledge on the system.
· Work with stakeholder groups to increase awareness of The Registry
· Assist staff with difficult calls or correspondence
Collaboration and Communications
· Participate actively in cross-sector collaboration, offering Registry assistance and technological solutions in meeting their goals.
· Distribute a one-page summary of meetings to staff, with an emphasis on its relevance to The Registry.
· Work closely with the internal and external communications team to ensure messaging and external outreach reflects The Registry’s mission and vision.
· Communicate operations, decisions and programmatic work internally.
· Maintain continuous lines of communication, keeping the Executive Director informed of all critical issues.
· Effectively communicate and present at select board of directors and committee meetings when required.
· Write grants that support The Registry mission and vision
· Assign staff lead to new projects
· Compile and present reports
· Oversee the organizations’ reporting to operational partners and contracts, ensuring the reports are on time and accurate.
Experience & Competencies Required:
· 100% position.
· Registry Level 14 or above, or commensurate prior learning.
· Technology Skills.
· Experience in running an agency.
· Strong analytical and communication skills.
· Experience in data analysis.
· Experience with project management.
· Willingness and ability to travel statewide on The Registry business.
· Willingness and ability to work irregular hours, weekends on The Registry business.
· Bachelor's degree in Education, Human Services, Management, or a related discipline
Preferred: Master’s in Education, Human Services, Management or related discipline from an accredited university
Required: Bachelor’s in Education, Human Services, Management or related discipline from an accredited university with 2 years supervisory experience
Physical Demands: While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds regularly and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator, and similar machines.
Working Conditions: Usual office working conditions. The noise level in the work environment is typical of most office environments. Travel and evening and weekend hours may be necessary to attend monthly Board of Education meetings, statewide Business Officer meetings, and trainings.
Supervision Received: Works under the general supervision of the Executive Director.