Skip to Main Content
← Back to Jobs

Sr. Manager, Inbound Exceptions

The RealReal Township of E, ME
  • Expired: over a month ago. Applications are no longer accepted.

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

This position is based out of Brisbane, CA and will report to the Senior Director of Customer Service and Consignor Relations.

DUTIES & RESPONSIBILITIES

  • Work with Client Services and Inbound Operations to develop and automate key performance metrics
  • Develops metrics that provide data for process management and indicators for future improvement opportunities
  • Develop and propose actionable initiatives to reduce exceptions and improve operational efficiencies where possible
  • Build exceptions flow for inbound consigned inventory and develop/oversee team supporting exceptions management
  • Assist in developing process flows, operating procedures, and metrics for process improvement, and assist with related communication
  • Partner with client services to develop and execute real time updates for consignors
  • Exceptional analytical skills with a passion for creative and quantitative problem solving
  • Oversee and partner with team leads on various operational groups to manage metrics real time

REQUIREMENTS

  • Exceptional analytical skills with a passion for creative and quantitative problem solving
  • Extremely detail oriented, organized, and collaborative
  • Excellent communication skills, both verbal and written
  • Proven ability to effectively prioritize and execute tasks in a fast pace environment
  • Strong analysis capabilities and ability to translate data into actionable insights
  • Strong knowledge of Excel required. Familiarity with various reporting tools such as Good Data (Zendesk), Looker, Insights a plus

The RealReal

Why Work Here?

Awesome CEO, competitive pay and great benefits! Room for growth!

The RealReal is the country’s largest online luxury consignment marketplace. Founded in 2011, we are growing rapidly and have established ourselves as the leader in online consignment sales of designer fashion, handbags, fine jewelry & watches, and art. In addition to winning POSH and Fashpreneur Awards, The RealReal has been featured on The Today Show, USA Today, Fortune, Glamour, and Elle.

Address

Township of E, ME
USA