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Parking Supervisor

The Queen Mary Los Angeles, CA
  • Expired: September 12, 2019. Applications are no longer accepted.

Business Unit:
Queen Mary

Title:
Parking Supervisor

Location:
The Queen Mary

City:
Long Beach

Metro Area:
The Queen Mary

State:
CA

Postal Code:
90802

Functional Area:
Front Office/Guest Services

Requisition Number:
502159

First Open Date:
09/10/2019

Post Date:
09/10/2019

Description:
The Opportunity
We are currently looking for a Parking Supervisor to join our team at the legendary Queen Mary. As a Parking Supervisor, you'll be responsible for providing support and direction to parking attendants in order to ensure efficient operations are conducted and maintained.
Job Responsibilities
Key responsibilities of a Parking Supervisor include:
Providing first line supervision to parking attendants and other crew members working in the department on assigned shift
Training cashiers and providing assistance to guests and crew members relating to parking issues
Ensuring that all crew members and equipment have adequate supplies and materials for proper operation of the parking lots
Assisting crew members with resolving issues and completing their work
Picking up money drops from Parking Attendants
Maintaining an accurate count of all monies in booths and the safe
Assigning crew members to appropriate projects and work stations
Relieving crew members from duties as necessary
Ensuring operation of equipment by calling for repairs as necessary
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Listening and responding to guest inquiries using a positive, clear speaking voice
Maintaining an up to date working knowledge of all property amenities as well as any special events
Maintaining a safe and clean work environment by educating and directing crew members on the use of equipment and resources
Maintaining a working relationship with the union by following the terms of the collective bargaining agreement
Maintaining an up to date working knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures
Job Requirements
If you are customer service driven, have previous parking supervisory experience and have the desire to provide exceptional service with a high attention to detail then we want to talk to you!
Job requirements include:
High school degree or equivalent
Minimum of one year of supervisory experience
Must possess basic math skills and have the ability to handle money
Must be able to calculate parking charges manually and make change without the use of a calculator
Ability to take initiative and ownership and solve problems
Ability to perform job functions with attention to detail, speed and accuracy
Ability to deal with irate guests and resolve guest issues and/or complaints
Ability to stand for long periods of time
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
Ability to provide clear direction, instruction and guidance to crew members
Must have the ability to work a varied schedule that may include evenings, nights, and weekends
A basic knowledge of the surrounding city area and freeway access in order to provide accurate information and/or directions as needed
An Equal Opportunity Employer
About the Queen Mary
Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco decor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles' major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood's golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston's and Chelsea Chowder House & Bar; and a selection of retail shops. History buffs enjoy the ship's museum and Behind the Scenes tour, while guests of all ages love the Haunted Encounters tour and special events such as Scottish Festival, Dark Harbor, and concerts that are hosted on or by the ship throughout the year.

The Queen Mary

Address

Los Angeles, CA
90006 USA