General Processing Clerk

TITLE: General Processing Clerk

LOCATION: Ashburn, VA

TRAVEL: On-site

This position is part-time on-call (PTOC) working on an as needed basis.

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you'll be part of - TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today's most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you'll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role

Our General Processing Clerks take a customer-focused approach when talking to applicants via telephone and/or video communication. The responsibilities could vary from answering general questions to assisting with document completion to ensure accuracy.

What You'll Do

• Interact with applicants in-person/onsite, by telephone, or video platform
• Verify applicant information for accuracy and completeness on all requisite documents and confirm accuracy of information provided.
• Review accessible, up to date written information on program requirements, document processing requirements, and other relevant material.
• Ability to apply subject matter verification and analysis related to missing or incomplete items
• Assist and communicate with applicants to complete forms
• Provide access to resources to secure missing information
• Notify the Government staff of any information which could adversely affect the accurate completion and confirmation of information provided by the applicant.
• Maintain a variety of electronic and paper records.
• Check applicant-supplied information by accessing government databases.
• Compile data to provide daily performance reports reflecting all activities performed by Officers and Contractor staff.
• Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel
• Perform related duties as assigned, within your scope of practice.

What we're looking for

• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• 1+ years of relevant experience in a professional setting
• Bilingual in English and Spanish
• Available to work a flexible schedule, including nights and weekends

Key Skills:

• Must possess strong computer skills in MS Office, including Word, Excel, MS Teams, and ability to type 45 wpm
• Aptitude to work cross-functionally with TPG personnel and social services agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
• Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks
• Ability to work independently and exercise a high level of confidentiality

Key Behaviors:

• A long-term view on people expressed through compassion and support
• A passion to be involved in high-impact work that makes a difference
• A drive for excellence and continual improvement

The Work Environment

• This is an onsite position located in Ashburn, VA

Work Schedule:

• This is an as needed position that could require up to 40 hours/week and flexibility with scheduling/hours

Conditions of employment

• Complete a rigorous culture and competency testing process, to include a series of language assessment tests
• Complete a Drug Test
• A valid US Driver's license
• Have the ability to obtain a Public Trust Clearance

Security Clearance/Background Check Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S Citizen or Permanent Resident
• Residency requirement - 3 consecutive years in the last 5 years.

Physical Requirements/Working Conditions

• Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.