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Customer Service Representative

The Providence Community Health Centers, Inc. Providence, RI

  • Expired: May 17, 2020. Applications are no longer accepted.

1. Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately..2. Uses Hotlist Guidelines appropriately and routes call directly to Nurse..3.

Gathers information from caller to determine appropriateness of scheduling an appointment and schedules or reschedules appointment with the right Health Center, right Provider, for the right date and time, and for the right reason..4. Handles all calls professionally and in accordance with organization-identified metrics for answering and processing calls in a timely manner and handling identified call volume based on productivity standards. etc..5.

Follows established guidelines for scheduling appointments based on types and frequency of appointments..6. Places outbound phone calls to Patients for rescheduling, reminders, recalls/setting up appointments, communicates with Patients... regarding referrals, and surveying of Patients or potential Patients..7.

Follows through with completing Tasks received for conducting Patient follow up for missed appointments or other communications to the Patient..8. Accurately verifies insurance eligibility and update Patient record, if necessary and communicates needs for follow up with the Patient to the Health Center..9. Appropriately adds Patients to the waitlist and accesses waitlist to scheduled appointments to record unmet demand..10.

Receives inbound Patient Portal communication and distributes based on protocol..11. Works with all members of the Health Care Team towards achieving patient centered care..12. Satisfies Patient requests by accessing resources and if necessary, seeking assistance of manager or another member of the Health Care Team..13.

Maintains client confidentiality at all levels of interaction..Monday, Wednesday 8-1; Tuesday 11-4 and Thursday 12-5.20 hours per week

The Providence Community Health Centers, Inc.

Address

Providence, RI
USA

Industry

Business

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