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Customer Service Representative

The Post
Nashville, TN
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Customer Service Rep

The Post is hiring for seasoned Customer Service Reps. The ideal candidates will have a proven track record of dealing with customer support tickets and operating within established best practices. Team members will be expected to assist in improving our process and prior work experience will be highly desirable. Must be comfortable working in a startup environment.

 

Qualifications

- Demonstrated customer support skills

- Working knowledge of Microsoft Outlook, Word and Excel

- Ability to use web based CRM tools.

- Ability to establish and maintain effective relationships

- Ability to multitask and deal with ever changing priorities in a fast paced work environment

- Team player attitude and the ability to work as a member of a onsite team

- Ability to work in our Nashville office with direct day-to-day supervisor interaction

- Able to complete a wide variety of tasks within the time constraints of each assignment

- Must have excellent written and verbal communication skills

- Excellent analytical and problem solving skills

- Sound attention to detail

- Respond to inquiries and service requests that are handled directly or forwarded to the appropriate Operations contact

- Escalate, monitor, and close out escalated inquiries related to day to day issues

- Provide superior customer service from for the full life cycle of the customer’s inquiry

- In addition to the Essential Functions, also performs similar work-related duties as assigned

- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, headset, and other office equipment

 

Location:

Nashville

 

Compensation:

Commensurate with Experience

Company Description
The Post is a lifestyle brand that was founded in 2022. We are providing our customers with attainable pieces for their wardrobe weekly. We work in a fast-paced environment with a culture cultivating both personal and professional growth.

The Post

The Post is a lifestyle brand that was founded in 2022. We are providing our customers with attainable pieces for their wardrobe weekly. We work in a fast-paced environment with a culture cultivating both personal and professional growth.

Address

Nashville, TN
USA

Industry

Business

Website

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