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Training Specialist

The Pop Up Inc San Jose ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Pop Up Inc. is seeking a results-oriented Training Specialist. This individual should have strong written and verbal communication skills, as well as strong public speaking skills. You will be responsible for driving training documentation creation and maintenance. The ideal candidate will be an innovative thinker who is comfortable working across a variety of departments. This role requires someone who is great with people, capable of multitasking, is detail-oriented, is innovative, and able to successfully manage spearheading a project with multiple timelines & deadlines.

In This Role You Will:

  • Implement and maintain training documentation for multiple functions across multiple locations, including offshore resources.
  • Implement and administer Confluence software and ensure optimized utilization of this tool.
  • Provide support and partnership to the Customer Experience and Fraud Teams by implementing process improvements to better serve consumers and drive efficiencies.
  • Write and maintain a library of scripts for agent and automated support channels to ensure accuracy and tone of brand.
  • Assist the Training Supervisor in anticipating future business changes and challenges and proactively develop and implement new or revised plans to maintain a competitive service environment.
  • Assist the Training Supervisor in ensuring alignment on priorities and strategic direction by partnering with other business units and leaders.
  • Monitor daily New Hire class productivity, optimizing personnel to meet team expectations.
  • Be flexible to manage other assignments as they arise.

We Are Looking For:

  • Proven ability to communicate and work seamlessly with both technical and business teams.
  • Excellent written and verbal communication skills and the ability to simplify complex topics.
  • A solid track record demonstrating the ability to manage team performance, results and development.
  • Training and class design experience a plus.
  • Experience carefully evaluating internal customer experience processes and workflows, and successfully optimizing these processes to drive efficiency.
  • Ability to gather, synthesize and analyze information to make recommendations that will improve customer experience and improve the marketplace experience.
  • Experience with Confluence and presentation creation skills a plus.
  • Proven track record of implementing new solutions from end to end, including strategy, planning, and execution.
Company Description
The Pop Up Inc. delivers world-class opportunities to world-class clients. Positioned at the nexus of talent, content, brands, technology, sports, and live events, The Pop Up Inc. creates limitless opportunities for the storytellers, trendsetters, icons, and thought leaders who shape popular culture.

Across film, television, music, sports, digital media, marketing, and beyond, we represent thousands of the world’s leading actors, directors, writers, producers, musical artists, comedians, authors, athletes, coaches, broadcasters, teams, leagues, chefs, designers, fashion talent, consumer brands, and more.

Across film, television, music, sports, digital media, marketing, and beyond, we represent thousands of the world’s leading actors, directors, writers, producers, musical artists, comedians, authors, athletes, coaches, broadcasters, teams, leagues, chefs, designers, fashion talent, consumer brands, and more.

In service of them, we are committed to remaining the strongest, most vibrant, and most innovative service company in the world.

Founded in 2016, The Pop Up Inc. has offices in Los Angeles, New York, Houston, Miami, Atlanta, and beyond. Our employees come from a variety of backgrounds, but all share an entrepreneurial mindset and the belief that a respectful, collegial work environment is a prerequisite for success.

The Pop Up Inc. is a service-driven organization. We serve our clients in teams, ensuring that they benefit from the expertise and connections we offer across the entire company. We also believe that this collaborative and inclusive approach makes The Pop Up Inc. a better place to work.

The Pop Up Inc

Why Work Here?

The Pop Up Inc.maintains a long-standing commitment to growing its employees' careers.

The Pop Up Inc. delivers world-class opportunities to world-class clients. Positioned at the nexus of talent, content, brands, technology, sports, and live events, The Pop Up Inc. creates limitless opportunities for the storytellers, trendsetters, icons, and thought leaders who shape popular culture. Across film, television, music, sports, digital media, marketing, and beyond, we represent thousands of the world’s leading actors, directors, writers, producers, musical artists, comedians, authors, athletes, coaches, broadcasters, teams, leagues, chefs, designers, fashion talent, consumer brands, and more. Across film, television, music, sports, digital media, marketing, and beyond, we represent thousands of the world’s leading actors, directors, writers, producers, musical artists, comedians, authors, athletes, coaches, broadcasters, teams, leagues, chefs, designers, fashion talent, consumer brands, and more. In service of them, we are committed to remaining the strongest, most vibrant, and most innovative service company in the world. Founded in 2016, The Pop Up Inc. has offices in Los Angeles, New York, Houston, Miami, Atlanta, and beyond. Our employees come from a variety of backgrounds, but all share an entrepreneurial mindset and the belief that a respectful, collegial work environment is a prerequisite for success. The Pop Up Inc. is a service-driven organization. We serve our clients in teams, ensuring that they benefit from the expertise and connections we offer across the entire company. We also believe that this collaborative and inclusive approach makes The Pop Up Inc. a better place to work.

Address

San Jose, CA
USA