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CSR/Dispatcher

The Plumbing Company Lansing, MI
  • Expired: 7 days ago. Applications are no longer accepted.

A plumbing company looking for a unique individual to join our team as a CSR / Dispatcher.

Essential responsibilities include:

  • Dynamic phone presence to ensure all customers experience premium service. Review customer satisfaction issues to resolution.
  • Cultivate a sales culture through office processes including priority dispatch, customer comfort calls, scheduled service management, and estimate/proposal management.
  • Maintain accurate time tracking on service technicians.
  • Field incoming calls to increase sales/job count.
  • Dispatch technicians for maximum productivity and profitability of service technicians.

Job Requirements:

The preferred candidate will have previous customer service experience, superior organizational and customer service skills and thorough knowledge of computer software including Word and Excel.

Team spirit is key! If you’re an energetic self-starter desiring a challenging role in a fast-paced and fun environment, then we need to talk!

Benefits program after 90 days of employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Plumbing Company

This plumbing and drain service company, located in Grand Rapids, MI has been providing plumbing and drain cleaning services for more than 25 years. Our team of highly-trained plumbers is ready 24-hours a day to solve any residential plumbing issue.

Address

Lansing, MI
USA