Customer Service Representive

Sportsplex Food and Beverage

PRIMARY RESPONSIBILITIES

Guest Experience:

• Ensure all guests entering the venue are greeted appropriately and swiftly and that they are provided the most up to date information regarding the programs, activities, and food & beverage offered.
• Escort all patrons to their desired location within the facility.
• Create an inviting and relaxed atmosphere in the facility by adjusting the music and lighting.

• Answer all phone calls.
• Make recommendations you genuinely feel your guests will enjoy, including but not limited to food & beverage and onsite activities.
• Monitor and observe guest’s experience to ensure they are satisfied and respond promptly and courteously to correct any problems.
• Thank guests for their visit and invite them to return.

Food and Beverage:

• Answers any questions about the beer wall. Should be knowledgeable about the various flavors
• Collect payments from guests, includes handling cash transactions.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Use POS systems for beverage orders, and handle monetary transactions, including cash and credit card.

• Answer any questions about menu items and explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Inform guests of menu changes and daily specials.

Facility Cleanliness:

• Maintain the cleanliness and sanitization of the restaurant, tap wall desk, and entire facility.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or stocking and cleaning bathroom.
• Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
• Clean and sanitize tables or counters after guests have finished dining.
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Qualifications:

• Minimum of 3 year experience in bartending strongly preferred.
• Previous experience in the restaurant or hospitality industry required.
• Previous experience and ability to handle money and proficiency in operating a point-of-sale system
• Basic understanding of beer, wine, and spirits.
• Ability to maintain a high degree of professionalism when interacting with guests and dealing with guest complaints
• Must be 21 years of age or older, or in accordance with state law
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ESSENTIAL PHYSICAL REQUIREMENTS

• Able to write, speak, read, hear and see
• Standing for prolonged periods
• Walking, kneeling, bending
• Lifting and carrying (up to 50 lbs.)
• Equipment / function set-up and take-down

* Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required.*